I can't say enough good things about my first experience with Ray's. I was from out of state skiing at Jay and snapped a ball joint at 4:30pm on a Weds while leaving the mountain. Called my insurance, and they sent Ray's tow truck and I decided to just bring my pickup to them out of convenience after another shop (that was closer to me) didn't pick up the phone. I figured Ray's would be the most convenient at that point anyways. By 4:45pm I was on the phone with Shauna, who told me their schedule was pretty busy depending on how bad my truck was damaged, but would see what they could do for me. By the end of that same phone call she was already searching for parts for my older toyota before the tow truck had even arrived to pick me up. At 7:45am the next morning, Shauna called me saying they had already fixed the broken ball joint, replaced the broken cv axle, and found another loose ball joint they wanted permission to fix. My truck was done and ready to pickup at 9am that day, the morning after I broke down. I was truly impressed, and grateful to Shauna for her expertise coordinating the situation and to the expert mechanic who turned it around so quickly. While I'm sure they are not always able to be this accommodating to every customer that comes in from a roadside emergency like this, I can tell you they certainly try their best to be. And they are polite, informative, honest, and respectful in the process. I would recommend these folks to anyone in the area in need of any kind of work. Shauna and whoever worked on my truck earned the 5 stars with ease.