THEY CHEATED ME! I called them because I thought my son's car probably needed a new starter motor and he was close by. Phone conversation gave me an ok feel so I made an appt. and had him bring it over. I thought it was unusual when I called to ask what they had found and was told the owner was out but that they had ordered the starter. I have never dealt with a repair shop that did not call to tell me what was wrong and how much the charge was going to be. The next day I called and was told it was done and the cost was $659.86. Seemed a bit steep since the cost of the starter on most auto parts websites was, at worst, $389. What has earned them this review is the fact that I was given a price over the phone of $659 and when I checked my credit card statement I found that I was billed $684.87. I called to ask what the extra $24.21 was for and the owners wife told me they had a 3% credit card fee. I complained that I had never been informed of this and never called to approve the work before it was performed. She said, "oh, sorry they didn't tell you." To start with, $24.21 is NOT 3%, it's 3.8%. If you are going to charge that you better be telling customers that BEFORE you perform the work and charge their credit card. For that they would get ZERO STARS! if I could give it. Lame reply. The 16 year old never dealt with them in any capacity other than to drop the keys and pick them up. I paid the bill, I made the calls. They had every opportunity to tell me about the credit card fee and they didn't. Drive to Rutland and find another garage.