Brian's North End Automotive is an asset to the North End Community, and they are earning a well-deserved reputation as one of the top shops in Chittenden County. I have brought my vehicles to him for years, and have always been treated with the utmost respect and honesty. He's worked on my Buick, Honda Civic, and Subaru Forester over the years, and always proven himself knowledgeable and capable. Once, when I didn't have many options and I called them from the road towards the end of a day right before his shop closed, not only was he willing to answer the phone and work with me, but he was able to accurately diagnose an issue and prevent much further complications. I'm even more appreciative of them now after moving. An out of town town shop had done shoddy work and I was able to bring the car back to Burlington where he saw the issues immediately, was able to fix it in a budget friendly manner without giving me a hard time, and talked me through what had caused the issues and what to keep an eye out for in the future. Sometimes you're not sure which mechanics you can trust- Brian's Auto is as honest of a shop as it gets, well-respected in the area, and I can't recommend them highly enough.

I can't express enough gratitude for the exceptional service we received at Brian's Auto. Brian and his team provided not only top-notch mechanical expertise but also an invaluable education on car care that left us feeling empowered and informed. The team quickly diagnosed the issue, explained it to us in layman's terms, and provided a detailed breakdown of the necessary repairs and associated costs. Brian himself took the time to walk us through the intricacies of our car's engine and answer all of our questions. It felt like a personalized crash course in auto mechanics! Brian and his team are careful to use the correct pronouns, which is an important consideration for us when choosing who we work with. Plus, there are dogs in the waiting area!

5 stars just for Potato. Love going to Brian’s, I always trust their work and appreciate the transparent explanations of what needs done! Wouldn’t want my truck inspected anywhere else.

I met Brian several years ago when he was working as lead mechanic at this Sunoco. He then quickly became my go to mechanic for just about every car I have owned. I always buy used cars and there always seems to problem to deal with - Brian gets me!

We were passing through town on a trip out east. Brian was completely booked up but he was willing to take a quick look at our truck to help get our trip back on track. We cannot thank him enough for helping us out and informing my husband what needed to be fixed and on our vehicle. He was more than willing to work on it in his spare time but insisted my husband would be able to do the work himself to save us money. Could not recommend enough!

Time and time again, Brian's auto prevails in their honesty and kindness. The way they speak / listen to you, the knowledge they convey and how they treat you like a genuine human being are the reasons why I will always bring my vehicles to this shop.

I had a great experience at Brians"s . My car had lost all power and I was expecting an expensive repair. (Catalytic Convertors or even worse ) . Brian and his team did some cleaning and adjusting and only $200 later I was good as new. Honest and friendly service is always what I get at my neighborhood shop. I won"t take my car anywhere else . Thanks Guys , Ken P

This shop is a Dad's dream come true. Brian spoke to me multiple times after first dealing very respectfully with my daughter when she dropped off her Subie for a wheel bearing replacement. He talked her through the potential issues with the necessary repairs. Then, he called me and did the same. Then a follow up call with me to explain how the repair went. Just what I needed to make sure the car repair was getting handled appropriately when I'm 200+ miles away. If your kid is up in Burlington with a car problem and you can't get there to get it done yourself, I think you can trust the shop to do the work and not take advantage. They are busy though - so plan ahead a bit.

Absolutely amazing. Zero complaints. They have 100% reliability and build relationships with customers

Very rude people here. Unless you're rolling in with an expensive car and lots of cash, don't expect to be treated like a person. I spoke with 3 different employees on the same day and each of them couldn't be bothered. I USED to think this was a place with nice people, but all I got was RUDENESS. ALSO... The response written by the owner is a TRUE REFLECTION of the exact attitude I got when I was there. My God, man your response was rude when it should have been an attempt to rectify the situation, but you have instead chosen to dig your hole even deeper by being rude. SEE WHAT I MEAN????