Very disappointed with the service that I received today… I have never had a problem at this location before, have recommended to my family members, and typically use for my tire needs. I have always felt comfortable and pleased with this shop until today. Today I arrived for a scheduled tire purchase appointment. Staff was friendly when I arrived and requested my keys to go take a look at the vehicle. They let me know that my appointment would most likely take a long time and directed me to the waiting room. After an hour had passed and no one had come to get me to select which tires I would like on my vehicle or review any options with me I decided to check-in. I asked the front desk if there was any update on my vehicle, to which I was told that my car was in the shop and the team was about 50% done… To which I asked how is the job 50% done if I never even selected tires? The response given was that they selected for me an upgraded version of the tires I had previously ran on my vehicle and explained the benefits of the tires they selected. He was very knowledgeable about the tires he had selected for me, but this is information I would expect to be discussed at the beginning of the appointment as a recommendation for me to choose what I would like on my vehicle. He said, “Don’t worry, I got you.” as if to imply that he was doing me a favor by removing my right to choose which tires I would like. Completely astonished by what had just transpired I went back to sit in the waiting room, upset, but not wanting to overreact in the moment. A few minutes later a different gentleman came over to hand me my receipt and request I give them a 5 star review on google…Hence why I feel compelled to leave an honest review here. I was planning to put new tires on my truck as well next month at this location but I’m now exploring different options. Still shocked and disappointed…this seems like extreme poor business practice.

I went to Town Fair Tire and received excellent service. When I walked in I was greeted by William. He found out what the problem was quickly. The manager, Brandon, came over and greeted me while the work was being completed. The technician was efficient and completed the work in less time than I expected. I would recommend them to anyone. Thanks guys!

I needed snow tires for my SUV and had heard wonderful things about the folks at Town Fair. Gotta say, Brandon and his crew live up to the review hype! They were fast, exceptionally kind, and on point with what I needed. Brandon, especially, took the time to work with me and my million questions without having any lapse of patience. It has been about 3 snowstorms and a few weeks since they put the new tires on and I feel safe and secure on the road now, like my vehicle can handle whatever I get stuck in! What a relief, at a good price!

When I started shopping for snow tires and wheels for mine and my wife's car this year, the first call I made was to Town Fair Tire in Rutland based on a neighbor's recommendation. I was immediately impressed with how Brandon handled my questions, so much so that I decided to proceed with the sale without feeling the need to shop around. The service was that good and the prices quoted were fair. Installation was well done and uneventful, and I was particularly pleased to hear that my wife had a pleasant experience with everyone she interacted with when she brought her car to have the tires installed. We have been driving on both sets of wheels and tires for about a month and are thrilled with the quality of the product. Brandon and his team did a fantastic job and I will be both recommending them and using them for my future tire needs.

We had a flat tire after traveling 5 hours from NJ to Killington ski. We went to Town Fair tire and this place is amazing!!! Brandon is knowledgeable and professional. He helped plug the tire without charge us. He actually worked on it for an hour. The whole staff and supervisors were extremely friendly and sympathetic. We are super lucky to be able to deal with such wonderful people which added positive review to our ski trip! Thank you for what you did.

Nick and his team were most helpful when I had a bent rim on a rental car. They were concerned with my safety, put the spare on the car for me and sent me in my way with no charge. So glad I found them!! Highly recommend Town Fair Tire in Rutland!