In the past 6 and half years Aldermans Service was very good both with a leased Colorado and then with the current small SUV AWD Trax … But after the last service yesterday the heat is not working properly. It blows just tepid air instead of warm-real hot air I have been in colder weather than today but never happened before. Was it the type of oil they put when changing it ? I would happily pay for putting the same type/grade of oil if the problem could be solved.
Reply from the business:
Jan 24, 2024Andres - Thank you for your continued loyalty to Alderman's Chevrolet Buick GMC over the past 6 and a half years. We appreciate your positive history with our service department in the past and we are glad we had an opporutnity to discuss the issues you shared with us on your most recent visit. As discussed, the heat concern was related to the setting rather than the oil change, as the type or grade of oil used does not affect the heating system. We value your feedback and hope you may reconsider the 2-star rating. If you have any further concerns or questions, please feel free to reach out. Your satisfaction is important to us, and we look forward to the opportunity to serve you better in the future.