Do not recommend. The place is not a welcoming environment. I walked in and was seated, and after a few minutes an older man (mechanic) who worked there came in and started swearing while trying to explain math to the secretary. He was saying they lost money because her calculations were wrong. That’s not something you do in a professional setting especially in front of customers. While I was waiting to get my car aligned they came out and said I couldn’t get it aligned. They said I needed new inner and outer tie rods, new front and back brakes (yes I did need new brakes but you can align a car without brakes) and needed new tires (again yes I did but they could have swapped the back tires and put them on the front) but what they didn’t realize was that my tie rods had been replaced a month prior and were brand new. Nothing wrong with them. I also didn’t ask them to check my back brakes. For some reason they did that anyways. After remembering my tyrods had been replaced I called back and felt very disrespected when told “bring your car back to where you got it worked on” and told again that I needed new tyrods. They had my car on the lift 10 mins and charged me $30 for nothing. A few days go by and I bring my car somewhere new today and they got it aligned with no problem. Thank you Town Fair Tire! Don’t bother going here if you don’t want to have someone try to arrange a way to help you out.
Reply from the business:
Jun 23, 2023We always strive our best to offer a comfortable atmosphere and provide you with professional staff; apologies you did not find us to be a welcoming environment. As a courteously to our customers our mechanics always check over a vehicle prior to performing any alignment (an $84.95 charge); this ensures that a true alignment can be performed in the proper manner. Our top priority is making sure we keep our customers, their families, and families to be, safe while on the road. By checking different aspects of the car on a lift we can verify whether it is safe or not to be driven on our roadways- The Mechanic informed you the outer tie rods looked new; it was the INNER tie rods that needed to be replaced. He also noted that your passengers' front tire was showing STEEL and should not be driven as it was a major safety hazard. The information on the brakes was just an FYI for your reference. Hense the $30.00 charge for our equipment, time & expertise. I'm sorry that you felt disrespected when you called back and I suggested you “bring your car back to where you got it worked on”; you had made the impression that you had already paid/arranged with previous shop/person to do the tie rod work, and that they would correct it for you at NO COST; We did attempt to please you as a customer and offer another appointment ASAP once these issues have been corrected. We thank You for your business, and good luck with future endeavors.