
Poulin Auto Sales
Auto body shop in Northfield, Vermont
0
0 Reviews
I found a car I liked and got it checked out by a third party mechanic. Paulin’s fixed the mechanical and electrical issues that were identified. I decided to purchase it. The car came with a 3000mi warranty, they promised to pay for half of the repairs. The second week I had the car the break line needed to be replaced and at first I was disappointed but they made it right. So far, but my experience with Paulin’s has been courteous and stress-free.
Reply from the business:
Oct 24, 2023Thank you Lillie for shopping with us and for giving us the opportunity to stand behind our product and make things right.
Overall I had a great experience here. This was only my second time buying a car from a dealership but it was such a smooth and relaxed process, I felt confident through every step. They take their time to find the best loan for you and I was pleased with my loan term and interest rate. Only reason I didn't give 5 stars is the car had an exhaust leak pretty soon after I got it, but they really handled it professionally and took good care of it, sounds much better. Very happy with my purchase.
Reply from the business:
May 24, 2023Thank you Sarah for sharing your experience with us. It was a pleasure meeting you and assisting you with your new purchase.
We bought a Ford escape less than a year ago. We are getting ready to go on a family vacation so we thought we would take it to another mechanic because we have consistently heard grinding since the day we bought it. We were told repeatedly that it was just rust from sitting and that it would scrape off. It's rust all right. The rear brakes need to be replaced the tires are bald and the exhaust is completely rusted out. We are not car people and we trusted them. They lied and manipulated us into buying a vehicle that is a complete wreck. Then continued to lie to us when we consistently brought it back saying there were issues. These people are nothing more than scammers. Do not buy.
I’d give a 1000 stars right now if I could!!! I bought my Subaru Outback almost a year and half ago and no issues. Stacy and Stephanie took care of me!! Monday as I’m dealing with my daughter in the er for psych my car started to make a funny noise. Tuesday it was much louder so I stopped in to see if they could look at it. My wheel baring and ball joint needed repairing. Thankfully the warranty covered it all. So amazed how fast they had it repaired!!! Less then 24 hours!!!
Reply from the business:
Jul 24, 2023Thank you for sharing your experience with our company and we’re happy to help keep you in the road.