O'Reilly Auto Parts
Auto body shop in North Springfield, Vermont
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I have had an account with bond/ORiley's since 1996.. I am closing my account I spend thousands of dollars a year there and am consistently treated like trash . I despise the manager.. he is an unkind, unhelpful, unfriendly human.. they do not honor their warranties .. they do not help you when you go in there.. 6 guys on staff 3 on their phones in back. 1 person there helping and the manager hiding in his office ignoring the customers.. If you like to be ignored and treated like you're stupid this is the place for you
Reply from the business:
Apr 25, 2024Dante, we are very sorry to hear about your experience at this location. Thank you for bringing this training opportunity to our attention. If there is anything else we can do to ease the situation and keep you coming back, please reach out to us via phone, email or chat at https://www.oreillyauto.com/contact-us - O'Reilly Auto Parts
Fantastic Service, 100% warranted my dead battery. The Service Counter Guy. came out and tested it and installed the new one, all with a smile on his face !!
1 star because most people there are great but today I never felt so ignored. All because of a hat with a name on it.And the person basically refused my VA discount even asked and just walked away. I'm almost 70 and have never been disrespected like that DO better
Reply from the business:
Nov 25, 2023We are disappointed to hear about your experience. We'd like to learn more about this, so please reach out to us at https://www.oreillyauto.com/contact-us to call, email, or chat with a live member of our Customer Satisfaction team. - O'Reilly Auto Parts
I wasn't there , but ordered from them. .They had to order it in. The part was at the store in 4-5 hrs and 6× less than the dealership.
Great prices and 90% of the time will have the parts you need. If they don’t have it they’ll order it and it’ll come in a day or 2.