Advance Auto Parts
Auto body shop in North Springfield, Vermont
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Do not visit this location. Visit anywhere else. The staff are lazy and completely unhelpful. Hiding behind “company policy” so they don’t have to lift a finger. Just go to any other location where there are staff that will actually help you.
Reply from the business:
May 25, 2023Thank you for the feedback, Alaina. We are sorry to hear you did not have an exceptional experience at our Springfield Plaza location. We always want to ensure our Team Members are providing our customers with the exceptional and helpful service they deserve. We hope you are willing to shop with us again moving forward and thank you for choosing Advance Auto Parts.
There hour's say that they are open on Sunday and they are not! That or no one is answering the phone! This place needs to get some help that knows something about car's. They sold my wife the wrong wipers the other day. These things aren't even close to fitting!
Reply from the business:
May 25, 2023Thank you for leaving this feedback for our Springfield Plaza location, Shawn. We are sorry to hear the store was closed when you arrived for assistance. We have forwarded this review to our Field Leadership Team so we can be made aware of your experience. We hope you are willing to give us another chance to assist you and thank you again for choosing Advance Auto Parts.
Avoid this place. Ordered a new tie rod end for my vehicle for pickup, said it would be ready in half an hour. Went to go get it a hour later. Drove 30 mins during my work break to go get it, then to my surprise they are closed. It was 8:00pm when I got there. Advance Auto and Google say they close at 9PM, they decided they wanted to change those hours to closing at 6PM and don’t let anyone know. What a joke this place is.
Reply from the business:
May 25, 2023Hello Aiden, thank you for taking the time to leave this review! We strive to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our Springfield Plaza location resulted in a 1 star rating. We've forwarded your feedback to the field leadership of this store so they may address this. We certainly hope for another chance to earn your business in the future. Thank you for shopping with Advance Auto Parts and Batteries!