Advance Auto Parts
Auto body shop in Newport, Vermont
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The guy that helped me really didn't want to be bothered
Reply from the business:
May 24, 2023Thank you for taking the time to leave this review, Debbie. Here at Advance, we strive to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our Derby location was not a positive one. We've forwarded your feedback to the Field Leadership of this store so they may further investigate, and address the behaviors of our Team Members. We certainly hope for another chance to earn your business in the future. Thank you for shopping with Advance Auto Parts, we look forward to seeing you again!
Not bad but not great
Reply from the business:
May 24, 2023Hello John. Thank you for taking the time to leave feedback for our Derby location. We want your next visit to be better so please feel free to leave feedback on future visits with any information that would improve your next experience, and we will be happy to forward it to the Leadership Team of the store to help us improve the customer experience. Thank you for choosing Advance Auto Parts, we hope to see you again soon!
Reply from the business:
May 24, 2023We are extremely pleased to hear you had a great experience while visiting your local Advance Auto Parts location.
Very helpful
Reply from the business:
May 24, 2023Hello, Daniel. Thank you for taking the time to write your review of our Derby location. We are so pleased to hear that our Team Members were helpful to you! We love assisting our customers and it is nice to know when we do a good job. We hope to see you again soon and thank you again for choosing Advance Auto Parts.
Not knowledgeable staff and very rude every time my wife and I enter what is with Newport VT is it on the water between you and Walmart I have never been treated so poorly
Reply from the business:
May 24, 2023Thank you for leaving this feedback for our Derby location, Ronald. We are sorry to hear you did not have an exceptional experience while shopping with us. Our goal is to always ensure we are efficiently assisting our customers so they can get back on the road as quickly as possible. We have forwarded this review to our Field Leadership Team so we can use this as a training opportunity. We hope you are willing to give us another chance to assist you and thank you again for choosing Advance Auto Parts.
ordered ramps online for store pick up went to the srore a hr drive one way for the pos employee with the white chevy suv with plate number HCX354 to hide inside with the door locked and refuse to answer the door and telephone their goes 20 bux in gas 2 hrs time another day i cant fix my car thanx to some worthless lazy trash
Reply from the business:
May 24, 2023Peggy, thank you for leaving this review of our Derby location. We will use this information and have it forwarded to the Leadership Team of the store. It will let the store know of their shortcomings and how they can improve the customer experience. We hope in time you give the store another chance to provide you the service you deserve. Thank you for choosing Advance Auto Parts.