Alderman's Chevrolet GMC Service
Auto body shop in Mount Holly, Vermont
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The staff at Alderman’s are so nice. Always have a pleasant experience every time I go in to get my car serviced. And they always bring my car back to my place of work which is so helpful.
Reply from the business:
Mar 24, 2024Lisa - Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with us during your recent visit for an oil change on your 2018 Acadia. Providing excellent service and convenience to our customers is always our top priority. If you ever need anything else or have any questions, feel free to reach out. We appreciate your business and look forward to serving you again at Alderman's Chevrolet GMC.
I like working with Chris and everyone is very friendly. Appointments are on time. However I recently traveled up there to get a complete set of mud flaps after waiting 3 months for GM to supply them. During installation it was learned that 2 sets of rear flaps had been shipped (ordered?) and no front set. This is the second time since October I will have to make a second trip to get everything done that I requested.
Reply from the business:
Feb 24, 2024Robert - Thank you for sharing your feedback regarding your recent experience with us. We apologize for the inconvenience and frustration you experienced with the installation of the splash guards for your 2023 Enclave. We understand that it can be frustrating to have to make multiple trips for the same service, and we sincerely apologize for the oversight in the ordering process. Rest assured, we are taking steps to address this issue and ensure that it does not happen again in the future. We appreciate your patience and understanding, and we value your continued business. If there's anything else we can do to assist you, please don't hesitate to reach out.
In the past 6 and half years Aldermans Service was very good both with a leased Colorado and then with the current small SUV AWD Trax … But after the last service yesterday the heat is not working properly. It blows just tepid air instead of warm-real hot air I have been in colder weather than today but never happened before. Was it the type of oil they put when changing it ? I would happily pay for putting the same type/grade of oil if the problem could be solved.
Reply from the business:
Jan 24, 2024Andres - Thank you for your continued loyalty to Alderman's Chevrolet Buick GMC over the past 6 and a half years. We appreciate your positive history with our service department in the past and we are glad we had an opporutnity to discuss the issues you shared with us on your most recent visit. As discussed, the heat concern was related to the setting rather than the oil change, as the type or grade of oil used does not affect the heating system. We value your feedback and hope you may reconsider the 2-star rating. If you have any further concerns or questions, please feel free to reach out. Your satisfaction is important to us, and we look forward to the opportunity to serve you better in the future.
Had the check engine light come on. Alderman's svc dept was able to take care of my Enclave over the holidays. They had the part available, squeezed me in and a few hours later all was well. Thanks for the efficient response and service!
Reply from the business:
Jan 24, 2024Mia - We appreciate your 5-star rating and are delighted to hear about your positive experience with Alderman's Chevrolet Buick GMC Service Department. It's great that we could promptly address the check engine light issue on your Enclave, providing efficient service over the holidays. If you ever need further assistance or have any questions about your vehicle, feel free to reach out. Thank you for choosing us, and we look forward to serving you again in the future!
Over the years, I have come to trust, Alderman’s service team. Craig and the technicians have always insured quality work with safety. While also keeping the customers best interest in mind. It is hard nowadays to find automotive garages that match the professionalism of Aldermans service team.
Reply from the business:
Jan 24, 2024Gary - Thank you for your kind words and the trust you've placed in Alderman's service team over the years! We're thrilled to hear about your positive experiences with Craig and our technicians. Ensuring quality work with a focus on safety is always our priority, and we appreciate your recognition of our professionalism. If there's anything more we can do for you or if you have any future automotive needs, please don't hesitate to reach out. We're here to provide excellent service every time you visit. Safe travels!
Short of them having blueberry pancakes with real maple syrup in the waiting room I couldn’t say anything but thank you for your great service. Nice people and taking such good care of my first new truck ever a Chevy Colorado.
I got my van waxoyl undercoated. They did a great job, one of the best places in town to get this done! (Confirmed by the shop that does my oil changes and other maintenance.) The employees were great too; drove me to my house and picked me back up when the car was ready. Everyone was so friendly too!
Reply from the business:
Dec 24, 2023Erica - Thank you for sharing your positive experience with Alderman's Chevrolet Buick GMC! We appreciate your kind words about our friendly employees who went the extra mile by driving you to your house and picking you back up when your car was ready. If you ever have more service needs in the future, don't hesitate to reach out. Safe travels in your Equinox, and we look forward to assisting you again!
I had an appointment for a Monday service and had to drop my vehicle off on Friday. They able to service my vehicle on that Friday, getting it back to me within an hour so I would have it for the weekend. Way ahead of schedule! A the scheduled service was much less than I thought it would be. Great job guys!! Happy Thanksgiving! Darrell
Reply from the business:
Dec 24, 2023Darrell - Thank you for sharing your positive experience with Alderman's Chevrolet Buick GMC! We're delighted to hear that our team was able to accommodate your service needs ahead of schedule, allowing you to have your vehicle for the weekend. We appreciate your flexibility, and are happy to know the scheduled service turned out to be much less than expected. If you have any more service needs or questions in the future, don't hesitate to reach out. Safe travels, and we look forward to assisting you again!
They were INCREDIBLY helpful. We had a tire blow out, and it made more sense for us to just get our winter tires put on a bit early instead of replacing a single summer tire. They were the only place in town that could squeeze us in within a day of calling everywhere in the region. They got the tires swapped super quickly to even accommodate our work schedule and trips into town. It is no small feat to squeeze in an additional seasonal tire change without a previously made appointment in mid-October, so we are incredibly grateful they were able to help us out. Thank you!
Chris and his team were extremely helpful and they explained what they were planning on doing. They nailed it. I was very carful who I wanted to bring my vehicle too. With that said i knew right away this was going to be a positive experience as it was! They had the job done within a timely manner and the truck was returned clean. I highly recommend aldermans collision center!
Reply from the business:
Sep 24, 2023Kris - Thank you for sharing your positive experience with Chris and his team at Alderman's Collision Center in Rutland. We're delighted to hear that they were extremely helpful and took the time to explain the alignment service for your 2019 Tacoma. It's fantastic to know they nailed it and that you had a positive experience from the start. We appreciate your recommendation of Alderman's Collision Center, and we're pleased that the job was completed promptly, and your truck was returned clean. If you ever require any more services or have questions in the future, please feel free to reach out. Your trust in us means a lot, and we look forward to serving you again for all your automotive needs.