Stop & Go Instant Oil Change
Auto body shop in Marlboro, Vermont
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Good people—polite, kind, respectful. Thorough about checking everything, honest and straightforward, no pressure at all to add on services. They let you know what they can do, and leave it at that.
Honest and reasonably priced. Will definitely go back. Worth the drive from Massachusetts
quick, great service and a nice price! thank you whitney and other staff for a great experience! :) it seems like everyone there actually enjoys their job which is great to see!
They stripped the drain plug when I went for an oil change. They didn't tell me. The next time I went in the manager told me they couldn't change my oil because the drain plug was stripped. I asked her how she knew that without looking at it, she didn't answer, all she said was she would not change the oil. This response made me very curious. I went home crawled under my truck and noticed a white paint mark just above the drain plug. So I scratched it off waited a few weeks, and went back. Same bay, same people working, they changed my oil. I got home got back under the truck, and the white mark returned. I brought the truck to my mechanic, and he replaced the plug at the next oil change. Watch out they don't let you know if they mess up your vehicle!!
Thank you for proving my point. You knew the stem for the tire was broken and should have been replaced. Instead you let me leave with a bad stem knowing it could blow out. Again thank you for outlining your bad work and acknowledging you knew it wasn't safe. My husband and I have tried going here numerous times throughout the years. When they change ownership we try again. We went for an oil change 3 weeks ago and 2 days after the car was sounding strange. We figured out that the radiator cap was not put back on when the car was servived for an oil change there. So we decided no more oil changes there , but we had a nail in our tire so on a Sunday who is open? Thought they could switch off a tire without any issues.... no my husband just called me the tire is leaking air while he is driving on the highway. He is now sitting at stop n go trying to get them to fix the tire and they are not being respectful. We will never go here again, even for the simplest things.
Reply from the business:
Aug 23, 2023Hi Dorothy, We have not changed ownership since 2007, the year we were founded. We also have changed managers in three years either. We performed your oil change on 6/17. If there is something wrong, we have to hear about it in order to make it right. We did not receive any phone calls or emails indicating there was anything wrong with the service. We do not remove the radiator cap to fill coolant, we remove the coolant reservoir cap. Your husband stopped by today and immediately was rude. My technician found that the valve stem was bad, which we did not change out yesterday. We mounted and balanced a tire onto the rim. If there was a bead leak, we would be at fault but it was not. I am not sure what he construed as disrespectful as I simply asked him to wait in line and we will get him in. He kept insisting he was "next". I quickly realized there would be no pleasing him as he was yelling at me in front of numerous employees and customers. I offered him the refund of the mount and balance, he went on his way. If there are issues, we are more than happy to make it right. I cannot do anything if I do not know about the issue.
Reply from the business:
Aug 23, 2023Hi Mac, We would like to hear about your experience here. Please email us at stopandgo1000@gmail.com.
Went to get a tire that was leaking plugged and was there before they opened. When I saw them opening the door I asked if I could get service and they pointed to a line forming out back. "Sorry first come, first serve" to which I replied "I was here first" but since I wasn't in the line. Kindergartener mentality. July 24 2023 Went another time. They messed up the stem on a tire mount. Went back to have them fix it, seeing as they installed it wrong!! Tried having me wait in line. Nope!! You did it wrong fix it now! I'm not waiting because of you're incompetent. Place is a joke. Every time I go they mess something up.
Reply from the business:
May 23, 2023Kindergarten mentality? Nick, you are the one having a public temper tantrum because you didn’t want to wait in line.
Highly recommend this place if you need quick service, everyone is incredibly nice and knowledgeable, and they really do have you in and out faster than anywhere else. Incredibly convenient and open on sundays which is a huge plus! Always hit this place if I need some service before I leave town.
Reply from the business:
Aug 23, 2023Hi Kaleb, Thank you so much for leaving a review! We really appreciate your support!
Went for an oil change and air filter change. In and out very quickly. Reasonably priced and very professional.
Reply from the business:
May 23, 2020We appreciate you taking the time to leave us a review Cassandra!
The team and service at Brattleboro VT Stop & Go are great! Twice now they've saved me hassle and money with their timely, affordable and professional service. A while back, other places closer to my home weren't able to get my car in for 1-2 weeks or longer, which could have left me without reliable transportation for work. Stop & Go staff had me bring my car in within a day and completed the work within a couple of hours. Even when they're busy, they've given a good estimate of how long it would take before work on my car was completed. Recently, I had a difficult time finding anyone open or willing to do an unexpected weekend battery replacement needed for my car (a hybrid). I called Stop and Go and staff said "bring it in anytime, we can do it". They installed the new car battery I brought-on a Sunday!- quickly and efficiently, and for a reasonable fee. Thanks Stop & Go!