They cross treaded a lug nut on our last visit when we had our winter wheels put on and didnt tell us, we had them swap the wheels for our summer wheels and in the process broke the cross threaded stud, hammered and chisled the well of that stud and used something to bash in and crack the inside of the wheel to the point it cannot hold air, then proceeded to tell me it was like that when they got it... it held air fine until they called us. I'm pretty sure they used a sledgehammer to try and break the wheel free from the broken lug/stud... just sayin... that this shop can't do rotates without screwing up and then they try and pass the buck off to uninformed people. I wouldn't trust them now to even replace a wiper