Alderman's Chevrolet GMC Service
Auto body shop in Florence, Vermont
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The service department at Alderman’s is great! They’re much more professional than the place I bought the truck so I will be getting all my services done there and will probably trade it in for a newer model at Alderman’s too.
Reply from the business:
Apr 24, 2024Mike - Thank you for sharing your experience with us! We're delighted to hear that you had a great experience with our service department at Alderman’s Chevrolet GMC. Providing professional and reliable service is our priority, and we're glad we could exceed your expectations. We appreciate your loyalty and look forward to servicing your Chevrolet Silverado 2500HD in the future. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!
Got a new set of tires and waited a little over an hour. Waiting areas are great, everyone is friendly and I felt genuinely like they were happy to have my business. Service department kept me informed and went the extra mile to answer some additional questions.
Reply from the business:
Dec 24, 2023Robert - Thank you for choosing Alderman's Chevrolet Buick GMC for the tire service and state inspection on your 2023 Bolt EV. We appreciate your feedback and value your business. If there are specific areas where we can improve to better meet your expectations and earn that fifth star, please don't hesitate to share your insights with us. We're committed to providing the best service possible, and your input is important. Safe travels in your Bolt EV, and we look forward to assisting you again!
I had a great experience with my recent car service. Scheduling the service online was completely hassle-free, and I appreciated the fast service once I arrived. The real-time updates were very helpful, keeping me informed throughout the process. The waiting area was also quite comfortable, making the short wait even easier. I'd definitely recommend their services for a stress-free and efficient car maintenance experience.
Reply from the business:
May 3, 2024Ruth - Thank you for sharing your recent service experience with us! We're delighted to hear that scheduling your car service online was hassle-free and that you appreciated the fast service once you arrived. Our goal is to provide efficient and stress-free car maintenance experiences, so we're pleased to know that our real-time updates and comfortable waiting area contributed to that. We appreciate your recommendation and your trust in us to service your 2020 Chevrolet Equinox. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
When the CP4 pump on my 2012 Diesel one ton was on it's way out, Alderman's worked hard to get me back on the road. They were able to get me back on the road the week before they estimated that they could get all the fuel system parts and get the truck in the shop. Months later when there was a small issue with the extensive pump repair they did, Alderman's was fully accountable and I was able to have that repair taken care of by a shop that I know and trust states away from VT where I was working. I'm grateful for the level of professionalism and customer service that this dealership deliver. Thank you to the whole service crew at Alderman's.
Reply from the business:
May 3, 2024Erika - We greatly appreciate you taking the time to share your experience with us. It's wonderful to hear that Alderman’s Chevrolet GMC was able to assist you with repairing the CP4 pump on your 2012 Chevrolet Silverado 3500HD and get you back on the road promptly. We strive to provide exceptional service and are pleased that our team's professionalism and dedication to customer service left a positive impression on you. Thank you for trusting us with your vehicle, and we're grateful for your kind words. If you ever need further assistance in the future, please don't hesitate to reach out.
Alderman's service department is always professional, friendly, prompt and fair. Always feel welcome there.
Reply from the business:
Mar 24, 2024Daniel - Thank you for choosing Aldermans for your 2021 GMC Sierra 2500 HD's oil change and state inspection. We're thrilled to hear that our service department provided you with professional, friendly, prompt, and fair service. Your satisfaction is our priority, and we appreciate your kind words. If you have any further inquiries or if there's anything else we can assist you with, please feel free to let us know. We're here to support you with all your automotive needs.
Fast, friendly, efficient service - have always had a very positive experience with Alderman’s!
Reply from the business:
Apr 24, 2024I'm glad to hear that you've consistently had positive experiences with Alderman’s! Providing fast, friendly, and efficient service is our top priority, and we appreciate your feedback. If there's anything specific you'd like to share or if you have any further inquiries, please feel free to let us know. We're here to help with all your automotive needs.
They always get me in and out in a decent amount of time and keep me updated if things change, as well as upcoming important areas needing attention.
Reply from the business:
Apr 24, 2024Amy - Thank you for choosing Aldermans for your 2018 Silverado's inspection in East Wallingford. We're pleased to hear that our service team efficiently gets you in and out in a timely manner while keeping you updated on any changes and important areas needing attention. If you have any further inquiries or require assistance, please feel free to reach out. We're here to support you with all your automotive needs.
Jeff in the service department was very responsive and thorough . The quality of work on my truck was exceptional!
Reply from the business:
Apr 24, 2024Diahn - We're delighted to hear about your positive experience with Jeff and the service department at Alderman’s! Providing responsive and thorough service is our top priority, and we're glad Jeff delivered exceptional quality work on your 2024 GMC Sierra 1500. If you ever need further assistance or have any questions, please feel free to reach out. We're here to ensure your vehicle stays in top condition. Safe travels!
Craig was very pleasant. Greeted me with a smile, understood I needed to be to work at a certain time and kept me informed. Every employee who walked through the door greeted me with a smile.
Reply from the business:
Dec 24, 2023Ashley - Thank you for sharing your experience! We're delighted to hear positive feedback about your first service on your 2023 Encore. We love hearing that Craig made your visit pleasant, greeted you with a smile, and shared our excitement about the UV Eye camera technology showcasing the undercarriage of your car. If you have any more service needs or questions in the future, feel free to reach out. Safe travels in your Encore, and we look forward to assisting you again!
Adam Woodbury went above and beyond to assist me . His professionalism and quick service were greatly appreciated!
Reply from the business:
Apr 24, 2024Tammi - Thank you for choosing Aldermans for your 2018 Equinox's special order part in Rutland. We're thrilled to hear that Adam Woodbury provided you with exceptional service and went above and beyond to assist you. His professionalism and quick service are greatly appreciated. If there's anything else we can do to enhance your experience or if you have any further requests, please don't hesitate to let us know. We're committed to ensuring your satisfaction and providing support for all your automotive needs.