NAPA Auto Parts - SANEL AUTO PARTS - LYNDONVILLE, VT
Auto body shop in East Burke, Vermont
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Great customer service!
Reply from the business:
May 24, 2023Awesome, thank you for sharing
Great customer service
Staff was able to help me with a broken hydraulic fitting. Saved me some money by fixing instead of replacing
Reply from the business:
May 24, 2023That is great to hear thank you for sharing about that.
Super professional service and quick service. Was very easy to get what i needed.
Reply from the business:
May 24, 2023That is great to hear thank you!
They had an obscure part for an old tractor, glad to see it was available thank you
Reply from the business:
May 24, 2023That is great to hear, thank you.
Reply from the business:
May 24, 2023Thank you so much!
Great service by Chad and team! Always very helpful and friendly. Always do there best to get me what I need for whatever project I’m working on!
Reply from the business:
May 24, 2023That is so awesome to hear, thank you so much for sharing that and about your experience.
It's bad business not letting customers return parts. Worst part it you provided the wrong parts and all I wanted to do was exchange them for the right ones.
Reply from the business:
May 24, 2023So I spoke with the manager and he explained you were trying to return another customers parts, not ones you bought and they were not able to find a purchase for those parts from us. We can't return parts if we don't know they were bought from us or for how much. I spoke with the employee who had printed the invoice, for the one purchase for those parts from our store in two years. That invoice was not for you or from your account, they were for a different customer. That was why we wouldn't return the parts. If you would like to discuss this issue further, please contact the corporate office.