I had an accident and they kept me in the loop every step of the way Tracy is amazing and the body shop did an amazing job my car looks better than the day i bought it . Parts were backordered and Tracy always let me know . When i went to go pick it up there were a few minor issues and no ?'s asked Mr Ayer took care of it this by far is the best auto shop ive ever done business with i will recomend them to anyone who asks Thank You to everyone that worked on my car i appreciate you all ABSOLUTLEY STELLAR CUsTOMER SERVICE .... Thanks again Ayer Auto Body