Folks were informative and professional. They communicated well during the time frame they had the car and delivered it on schedule.

BE WARNED! This shop does great work, however, if there is imperfections or any type of complaint that you might have,They will blacklist you. Had my car worked on there about a year ago. Work was fantastic, however, on the interior of my car. Specifically on the black leather seats in the front. There was brown adhesive stuck to my seats that I could not get out, and when I. Call them to let them know to see if they could get it out for me. They refused to help. And to this day I still have those stains/adhesive On my seat. I now need more work done on my car and they refuse to do the work All because I simply asked what was on my seat and if they could take it off. That's it.

Refused to take my insurance. Said they decided not to take multiple insurance policies last summer.

The vehicle repairs were done on time as promised and excellently repaired. Julie was excellent at keeping me informed and Chris made sure the right techs were assigned to complete the job to the highest standards as well as making sure all the parts were available at the time of the repair.

Direct Auto Body / Key Collision did a great job bringing my vehicle back to its original condition. Paint job and clear coat is phenomenal. The young lady at the front desk is very friendly and great at her job. The job was completed sooner than expected! Thank you!

Parts wasn’t on all the way and smelt like cigarettes in my car when I got it back

Had a great experience at Key Collision! Chris was very helpful and they repaired my car in a great amount of time and for a great price. Highly recommended

Jen and Julie were so wonderful each time I called to get an update on my car. Thank you to you both for being so patient and kind! Hopefully I won't have to go back anytime soon, but I will definitely be going here if need be.

I have been to many car shops and mechanics around the world and around the country, and I have never come across such a compassionate, efficient, and professional shop as this one. I had come to Key Collision on the morning after a really terrible night. A group of people had spray painted my camper van while I was inside, and for the rest of that evening, I had felt very unsettled and unsafe. I was exhausted and completely worn down by the time I arrive to this shop on Friday morning. Almost every other shop I had called said they wouldn't be able to do this sort of job until December, and I was only in town for the day. I didn't know anyone in Vermont and felt very alone after what had happened. But that morning, when I came into the shop and showed Chris (the manager there) what had happened, I felt so much less alone in that terrible experience. Even before they had done any work on the car, I felt so much better just being there. They are mechanics with humanity there. More than focusing on removing the paint, they had understood how horrible it felt, and they were incredibly kind throughout it all. It was far more than the held they offered, which was so much in itself. It was the kindness that followed and overpowered the aggression I had experienced. They took my van in for a little over an hour, and when they brought it out I almost couldn't believe it. They had removed all the graffiti that had been painted. It felt as if I was being given my home back, and as if that wasn't already enough, they offered the work they had done as a gift and didn't allow me to pay. I have never had such an experience like this with any repair shop. Everyone there, from those who worked in the office, to the young man who worked on my van, to the manager, are all so kind and warm. I got my home back because of them, and I can't thank them enough for it.

Outstanding service and results. An impromptu visit to schedule a consultation about repairing a significant "gift" from another car (their front end scrapped my driver's side rear door, leaving a good bit of paint and fiberglass on my truck) turned into a free 15 minute repair. Easy repair, but it isn't easy to find common-sense customer service--thank you, again!