Gills Point S Tire & Auto Service

Auto body shop in Concord, Vermont

4.5
StarStarStarStarHalf Star
40 Reviews and Ratings
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Christopher Chichester

Jan 24, 2024

StarStarStarStarStar

Reply from the business:

Jan 24, 2024

Hi Christopher! Thanks for this 5-star review. We hope to see you back soon.

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James Goodhue

Jan 24, 2024

StarStarStarStarStar

Great customer service! The staff here are knowledgeable and will work with you to fix your vehicles problems!

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kitsey midget

Jan 24, 2024

StarStarStarStarStar

Great service. Nice people. I would highly recommend.

Reply from the business:

Jan 24, 2024

Hi Kitsey! Thanks for sharing your experience at our St. Johnsbury shop and for this 5-star review. We hope to see you back soon.

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Bryce Gonyaw

Dec 24, 2023

StarStarStarStarStar

Great product, great service

Reply from the business:

Dec 24, 2023

Hi Bryce! Thanks for sharing your experience at our St. Johnsbury shop and for this 5-star review. We hope to see you back soon. Happy Holidays!

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Jeremiah Warner

Nov 24, 2023

StarStarStarStarStar

Reply from the business:

Nov 24, 2023

Hi Jeremiah! Thanks for sharing your experience at our shop in St. Johnsbury and for this 5-star review. Have a great day.

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Clyde Lovett

Oct 24, 2023

StarStarStarStarStar

Needed an inspection and got in same day even though I know they are busy with tire season schedule. Fast, friendly and professional service. Comfortable waiting room.

Reply from the business:

Oct 24, 2023

Hi Clyde! Thanks for sharing your experience at our shop and for this 5-star review. Have a great day.

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Tiffany “Tiffany Andy” Densmore

Aug 24, 2023

StarStarStarStarStar

Reply from the business:

Aug 24, 2023

Hi Tiffany! Thanks for this 5-star review, hope to see you back soon.

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Marissa Chesebrough

Aug 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Man o man! This place is very disappointing. I brought my car here the end of June I needed new tires put on (purchased else where) and an alignment. Got my in quick which was nice. But the joke was on me I guess. Got my tires on and “4 wheel alignment” and I was off to Maine the next day for a little vacation with my family. Got back put about 800ish-1000ish miles on my BRAND NEW tires. My partner, out of curiosity,checks out the tires. Drivers side and passenger side front end inside tires are cupping! Called gills up got me in the next day to check it out. Went in and they said the machine might need to be recalibrated. Ooo uh huh ok. They “realign” my car. Drive it around its pulling and not staying straight. So instead of taking it back to the place where they couldn’t get it right 2 times we brought it to a more reputable shop in town. I then had to pay another shop to REALIGN my car. Then the more reputable shop tells me they had to torch my tie rods to do the alignment so that wasn’t touched by a shop that not once but twice “aligned”. My tires were tilted in an extreme amount! So when I called Gills auto. I was told they have the paper work in front of them that states they did the alignment and what I’m saying is interesting 🤨! I asked for my money back seems I have proof the alignment they did TWO times was way way off and ruined my BRAND NEW tires! And I was told that they can not give me my money back because they have a paper stating they did the alignment. Asked if I bought the tires there. No I didnt. So he told me because I didn’t but then there he couldn’t warranty them. And told me I should have brought it back to them again before I brought it else where! I will never bring my vehicle there again. Shame on this business for damaging someone’s brand new tires that i work to pay for and now have to replace again because you couldn’t do you job correctly the first of second time! And them have absolutely no remorse for what your employees did! Now I’m out hundreds of more dollars for cleaning up Gills autos mess up! I hope no one ever does you dirty like you did to me and my family!!

Reply from the business:

Aug 24, 2023

Hi Marissa! Thanks for your feedback. We understand unexpected issues with your tires can be frustrating. According to our records, we provided an alignment both times you came in for service as well as the print-outs adjustments that were made both times we had your vehicle that confirm it was in spec. It is very important for us that our customers are satisfied with all the services we provide, and in this case, our team did everything by the books in order to ensure your vehicle was running correctly.

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Rafael Cabrera

Jul 24, 2023

StarStarStarStarStar

Great bunch of guys, they look out for their customers. Called them on Monday for an oil change, brake/rotor change, and tire rotation; got an appointment for today, Tuesday and got my car back by 12pm. Highly recommend.

Reply from the business:

Jul 24, 2023

Hi Rafael! Thanks for this 5-star review and for sharing your experience at our shop. Please drop by again soon!

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Elizabeth Mason

Jun 24, 2023

StarStarStarStarStar

Great service and very reliable.

Reply from the business:

Jun 24, 2023

Hi Elizabeth! Thanks for your 5-star review. It is very important to us to know that you had a great experience at our shop. Hope to see you back soon.