We had to use them through AAA for a tow that just never came. Unfortunately we broke down and needed a tow to CT. We were initially told the tow truck would come in the afternoon and we called again to verify before having a ride bring us back. After calling 6 times yesterday into last night into this morning to check on the status of the tow we were told each time “the driver is on its way we will call you back in 15 min”. We never received a call either time and basically had to just call through AAA to explain the ridiculousness of what’s happening. At this point we just wanted to know if they are in fact not getting it so we can make other plans. They have now just called AAA and decided they no longer want to tow, which would have been great to know in the first place. Insane amount of unprofessionalism don’t bother wasting your time.