Jiffy Lube
Auto body shop in Burlington, Vermont
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Worst customer service ever. It took 2 hours to get an oil change I was told would take 30 minutes. After 1 hour I asked what was wrong and they said they didn’t have the filter but just received it and it would be right out. It was an additional hour with no explanation. They did offer to take 15 off of I left a 5 star google review.
Reply from the business:
May 3, 2024Hi Patrick, thank you for sharing your experience with us. We're truly sorry to hear about the extended wait time and lack of communication during your visit. We value your feedback and will use it to improve our service moving forward. We appreciate your understanding and hope to make it right for you in the future.
I recieved an oil change today. This is a great Jiffy Lube. I've been coming to this location for years and they always take good care of my vehicle. Honest and reliable. Definitely recommend!
Reply from the business:
May 3, 2024Hi Drew, thank you for sharing your positive experience with us! We're thrilled to hear that you've been a loyal customer for years and that we've consistently provided you with great service. We appreciate your recommendation and look forward to continuing to take care of your vehicle in the future.
I brought my truck in for a tire rotation and oil change. Hope and the rest of her staff did a fantastic job. They managed to fix a problem O could not. They were very professional and it was a great experience.
Reply from the business:
May 3, 2024Hi There, thank you so much for taking the time to share your positive feedback about your experience with us. We're thrilled to hear that Hope and our team were able to exceed your expectations and provide professional service. We appreciate your business and look forward to serving you again.
I am so genuinely pleased with my experience at jiffy lube this morning. Hope greeted me so kindly right away, I felt so taken care and they were sooo quick getting me in and out. A great experience. I always come here for my oil changes and will continue doing so!
Reply from the business:
Apr 26, 2024Hi Alex, thank you so much for sharing your positive experience at Jiffy Lube! We're thrilled to hear that Hope provided excellent service and that you were taken care of so efficiently. We appreciate your loyalty and look forward to continuing to provide you with great service for your oil changes.
No fuss or frills. Called an hour before and said to come on in. No wait when I arrived. Straight forward estimate. Full synthetic, 4 quarts and per Kelly blue book, priced fairly. Would recommend if in a pinch and need service! Random Friday, end of April, sunny day at 1130am/12pm. One other person in waiting room.
Reply from the business:
May 3, 2024Hi Hannah! Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you had a positive and efficient visit with us. It's great to know that our service met your expectations. We appreciate your recommendation and hope to see you again soon!
Just started going here, have not been disappointed! Great service, doesn’t take too long, my dog was happy too!
Reply from the business:
Apr 24, 2024Hi Sierra, thank you for the wonderful feedback! We're thrilled to hear that you and your dog had a positive experience with us. We strive to provide efficient and excellent service, and we're delighted to have met your expectations. Looking forward to seeing you again soon!
Recently Brought my Subaru sti in for a full synthetic oil change. The mechanic Luke who provided my service was absolutely amazing, the customer service absolutely out of this world these guys are so kind and make the experience smooth and pleasant. I Will certainly return for my future services and recommend to others!
Reply from the business:
Apr 24, 2024Hi Jess! Thanks so much for taking the time to leave these kind words! Providing high-quality vehicles and customer service is our top priority, and we are glad the team delivered. Your recommendation is greatly appreciated!
Got a hole in my tire and needed to replace it. They didn’t keep me waiting long even without an appointment and kept me informed the entire time. The new tire was really affordable, and they put it on for me right away! Definitely recommend this location to others, and I’ll definitely be coming back if I have any other car issues!
Reply from the business:
Apr 24, 2024Hi Michelle! Thanks so much for taking the time to leave these kind words! Providing high-quality vehicles and customer service is our top priority, and we are glad the team delivered. Your recommendation is greatly appreciated!
Amazing service! Perfect place to do your oil change. Xavier was excellent and professional. No appointments, first come, first served basis. Line your car and park in queue behind the garage door.
Reply from the business:
Oct 24, 2023Hi There, thank you for sharing your positive experience with us! We're thrilled to hear that you found our service amazing and Xavier to be excellent and professional. We appreciate your feedback and hope to serve you again in the future.
I had a great experience with Kyle and Tyler as they provided professional service with expert advice on tires and overall car maintenance! Highly recommend coming here as this Jiffy Lube has new staff than previously and will work to meet your individual needs as well. Looking forward to supporting them for a long time! Thank you!
Reply from the business:
Sep 24, 2023Hi There! Thank you so much for your kind words and for recommending us. We're thrilled to hear that Kyle and Tyler provided you with professional service and expert advice. We appreciate your support and look forward to serving you for years to come. Thank you!