I have waited for a long time to write this review. We used this mechanic for years, and for the most part we were satisfied. Bought a car through them, within a month the car had major work which needed to be done; Subaru head gasket situation. They refused to share the burden of the cost of the repair at all. Fortunately, Subaru stepped up and paid for the majority of the work. Frankly, the disappointment had little to do with the cost, and more to do with how we were treated. Although we had an established relationship and were loyal customers, they treated us like second class citizens. I would say my wife and I are more sad than angry.