A's Auto & Truck Repair
Auto body shop in Brattleboro, Vermont
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Dave picked up and delivered our portable office trailer promptly and safely.
Reply from the business:
May 23, 2023Thank you for the five-star rating! We're happy we could serve you so well.
2014 3500 Sprinter. I am on a 3-month road trip from Vancouver, BC, and I noticed my front tires wearing prematurely (left on the inside, right on the outside). I called A's Auto and they took me in right away. Yes I need a wheel alignment, and they did it while I waited. An hour and a half later I was back on the road. Thank you so much you guys, you are awesome! Love the shop dogs.
Reply from the business:
May 23, 2023We truly appreciate the feedback. We always strive to provide excellent service and are happy to hear you had a great experience. Have a great day!
They were great! Only ones in the area that would take our Tesla to NY.
Reply from the business:
May 23, 2023Doug, thank you for the 5-star review! We are just glad we could help.
Had a bearing issue with my trailer. Stuck for days 2hours away from these guys. They were out 2 hours from when I called. Not even the issue I thought it was. Price and service were excellent.
Reply from the business:
May 23, 2023Thank you for your five-star review! Our team always strives for the highest standards and work to provide towing services no matter the distance. We are delighted we made your experience a positive one. Take care!
Called to inquire if they serviced a specific area because I saw an ad online stating they did. The lady said they didn't. When I was telling her about the ad she just hung up. That was incredibly rude.
Reply from the business:
May 23, 2023Christopher, thank you for your feedback. We pride ourselves on customer service and can assure you this was an accident or miscommunication on our end. Feel free to reach back out to us as we'd love to resolve the issue and answer your questions. We look forward to hearing from you. Take care and happy holidays!
Reply from the business:
May 23, 2023Thank you for the five-star rating. We are delighted we could serve you so well!
Contracted through insurance, waited 40 minutes, they jumped an 8 year old battery, THAT gets them 5 stars but it gets bad. Again a contract tow company, insurance called them, the driver just got back from another call, told it wouldn't happen: WHY? I have to wait, if he is back, he can do what he needs and then do the job, unless You're just no longer a contract company and still want to get paid by insurance companies and other out sources. THAT'S what took You down 3. I stopped using this as a garage because, I had made an appointment to get my vehicle fixed, an APPOINTMENT, was told to come back in 2 days and it'd be fixed- he said "I didn't even look at it" it was a starter issue, but I had an APPOINTMENT! I inconvenienced others to get me from and back for YOU TO NOT LOOK AT MY CAR?!?! THAT COSTS 2 STARS: That should be 0 stars for those transgressions. I don't have Triple A anymore because they too left me stranded, and it's called theft, when someone pays for a service OFFERED FOR MONEY, received payment and NEVER render said services, this isn't the only two to avoid.
Reply from the business:
May 23, 2023We are sorry to hear about your negative experience with our garage. We take your feedback seriously and we apologize for any inconvenience caused. Regarding the issue with the driver, we understand that you were frustrated with the delay in service. We want to assure you that our drivers prioritize each call they receive and do their best to provide prompt service. We are dispatched in order of queue and sometimes that means we have to go out to people ahead of you. We apologize for any miscommunication that may have occurred regarding the driver's return and will work to improve our communication with customers. We strive to provide timely and efficient service for all of our customers, and we regret that we fell short of this standard in your case. We will be reviewing our appointment system to ensure that we can better meet the needs of our customers. We appreciate your feedback and hope that you will consider giving us another chance to provide you with the quality service that you deserve. Take care.
Great help getting our driver out of a mess he created, thank you for the help in the woods. Very nice folks to speak with, you folks are appreciated!
Reply from the business:
May 23, 2023Thank you so much for the 5-star rating of A's Auto & Truck Repair! We truly appreciate the feedback, take care!
Reply from the business:
May 23, 2023Thank you for your feedback. We'd like to know what happened that made you have a 1-star experience and would like the opportunity to make things right. Please don't hesitate to reach out to us directly so we can address your concerns and find a solution.
I had a broken down work machine that was very difficult to get on and off a tow truck. The folks at A's said yes when others said no. Special shout out to the driver, John, who was able to tow my machine safely and without damage.
Reply from the business:
May 23, 2023J, thank you for your feedback! We're glad to hear that our towing services met your needs.