Gills Point S Tire & Auto Service

Auto body shop in Barnet, Vermont

4.5
StarStarStarStarHalf Star
40 Reviews and Ratings
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ssgtank90

May 24, 2023

StarStarStarStarEmpty Star

Reply from the business:

May 24, 2023

Hello Ssgtank90, thank you for taking the time to share your rating with us. We appreciate your business!

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Victoria Mertens

May 24, 2023

StarStarStarStarStar

Reply from the business:

May 24, 2023

Thanks for the five-star review Victoria!

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Jason Swain

May 24, 2023

StarStarStarStarStar

Friendly, knowledgeable, and very helpful!

Reply from the business:

May 24, 2023

Hi Jason, thank you for your great review and kind words. We hope to be of help again soon!

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Matthew Taylor

May 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

They tried stealing tires from my wife they are thief's they was brand-new tires

Reply from the business:

May 24, 2023

Hi Matthew, Thanks for reaching out. Your wife came in asking for a price on tires. We printed out a quote for her on a new set, and let her know the quote also included tire disposal. She then left with the quote in hand, and we did not perform any work on the vehicle. We are sorry if there was any confusion, we were merely providing the quote she requested!

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D Geer

May 24, 2023

StarStarStarStarStar

Prompt, thorough and courteous. Did the service requested and charged a reasonable price.

Reply from the business:

May 24, 2023

We were happy to help! Thank you for the awesome review!

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Cyndy Phillips

May 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Edit: No one ever reached out. I really hate to do this but - our past 6 experiences have def been 1 star. Wrong parts ordered, never called about fixed vehicles, back up camera damaged and not fixed broke a piece of our rear hatch and only addressed it when I saw it in the parking lot. The last appointment was the final straw. Went back for rescheduled appointment to have piece fixed on our car (2nd appt) and had appt for tires to be changed over. After about 10 mins they come out and say it's done - I asked if they put on our Summers. They replied no and went back to our car. Since I was pretty sure we needed new tires I asked if they looked ok or if I should buy new tires? They said they were fine. Fast forward to 3 months later and I've purchased new tires somewhere else. Unprompted, I was advised I should not have been driving on these (which I suspected) and the TPS warning light and slow leak tire were both due to 3 damaged valve cores.

Reply from the business:

May 24, 2023

Hi Cyndy, Thank you so much for reaching out about your experiences. We are so sorry for any inconvenience you may have experienced during your visits. Our manager, Nicholas, will be reaching out to you to discuss your feedback and to see what we can do to take care of you. Please know we will use your review to continue to improve our customer service experience for everyone that steps through our doors!

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shellt882

May 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

I had an appointment for a brake inspection last week, they were making a rubbing sound that was getting progressively worse. The man behind the counter looked me straight in the eye, after the "inspection", and said that my brakes were fine, probably good until the summer and that the problem was the "new kind of salt" they're using on the roads now. Huh, okay, I thought for sure I'd be driving out of there with new brakes. Turns out I should have. A few days later it was literally metal on metal. Two brake rotor's and brake pad sets later they were fixed, by a reputable garage in St. J. Did these guys just not want to be bothered? Did they not want the business? What ever the answer, it's clear that they were not concerned about the safety of a customer that walked out their door, and they should be ashamed of themselves.

Reply from the business:

May 24, 2023

Hi There, Thank you for reaching out! When you brought your vehicle to our location, you let us know that the noise you were initially hearing had gone away. We test-drove the car to make sure, and the vehicle was not making any noises at that time either. We then checked the brakes and saw plenty of life left in the brake pads and rotors. Brakes can pick up salt and slush build-up from the road, which can cause the noises you were hearing. Our customers' safety is of our utmost concern, as is doing right by our customers. We would never charge a customer for a job that we didn't believe needed to happen, as honesty and transparency is a core foundation of our business. That is why we explained what we were seeing with the brakes rather than quoting a job that our inspection found wouldn't be necessary. Our store manager will be reaching out to you directly on what the other shop in St Js saw to try to understand what may have happened. We appreciate you taking the time to give us this feedback!

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Eleanor Perry

May 24, 2023

StarStarStarStarStar

We had been customers at Vianor in St. Johnsbury and continued on when the business became Gills Point S. We have been very happy with the service received. Most recently, we brought in our Toyota Sienna for brake work. (Never a fun thing to do, usually expensive.) Nick, the manager, recommended that we try doing the front brakes because it seemed possible that the problem was in the front brakes only. Well, he turned out to be right, saving us a substantial amount. Always have had good and friendly service there.

Reply from the business:

May 24, 2023

Hi Eleanor. We appreciate the fantastic review and your loyalty. Your feedback is appreciated. We always work on improving our services and providing the best customer service to our customers. We will share this with Nick and the store team to let them know to keep up the great work.

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Ashley Strobridge

May 24, 2023

StarStarStarStarStar

Matt and the owner were super nice and filled my tires with air for free as a courtesy, and checked for punctures. They were super professional and friendly, 10/10 would go to them for service again!

Reply from the business:

May 24, 2023

Hello Ashley! Thank you for the kind words. We always aim to please! We hope to see you again soon!

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Donna Goodhue

May 24, 2023

StarStarStarStarStar

I highly recommend Gills in St J. Great service, reasonable prices. They checked with me before proceeding with repairs and gave me an idea of price. I was able to prioritize what had to be done first and what could be delayed a bit. Staff members are friendly and knowledgeable. I need to add to the original review! Once again, my car was in for repairs. After the repairs, it needed an alignment. Matt stayed late to work on it. Nick and all the guys are friendly, courteous, efficient, and proficient. Oh, and the new floor in the waiting area is fantastic! The waiting area is much more welcoming and comfortable now!

Reply from the business:

May 24, 2023

Hi Donna, thank you for recommending us in your review! We always work on improving our services to provide our customers with the best experience and make sure they are satisfied. Your feedback is appreciated, and we hope to be of help again soon!