Rod's Towing & Repair
Auto body shop in Westmoreland, New Hampshire
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Reply from the business:
May 16, 2024Thank you so much for the positive review, Lauren! We are glad to hear that you had a great experience with our services at Rod's Towing & Repair. We take pride in providing top-notch quality service to all our customers and we appreciate your recognition. We look forward to serving you again in the future. Thank you for choosing us!
The guys here are honest and sweet. I had a flat with my daughter in the car and they repaired it immediately for us.
Reply from the business:
May 9, 2024Thank you so much for taking the time to write about your positive experience at Rod's Towing & Repair in Putney, VT. We strive to provide honest and efficient services to our customers, especially during unexpected situations like a flat tire. We're glad we could promptly assist you and your daughter. Your support means a lot to us and we look forward to serving you again in the future. #Rodstowingandrepair #customersatisfaction #honestservice
The Rod’s team has been so helpful and have always gone the extra mile for me and my husband. Best customer service around!!
Reply from the business:
May 9, 2024Thank you so much for your kind words, Olivia! We are delighted to hear that our team at Rod's Towing & Repair has consistently provided you and your husband with exceptional service. Our main goal is to always go above and beyond for our customers. We truly appreciate your support and recommendation. Thank you for choosing us for your towing and repair needs. We look forward to serving you in the future!
Reply from the business:
Feb 23, 2024Thank you so much for your positive words, Rachel! We are pleased to hear that you had a great experience with our towing and repair services. We are committed to providing our customers with top-notch service and it means a lot to us that you took the time to leave this kind review. We greatly appreciate your support and look forward to helping you out in the future if needed. Drive safe!" #od'sTowingAndRepair #CustomerSatisfaction #5StarReviews
Great people
Reply from the business:
Feb 23, 2024Thank you so much for your 5-star review, Elliott! We are thrilled to hear that you had a great experience with our team at Rod's Towing & Repair. We take pride in providing top-notch service to all of our customers, and we appreciate you taking the time to leave us this kind feedback. Your support means the world to us and we hope to work with you again in the future. Thank you for choosing Rod's Towing & Repair in Putney, VT 05346!
I encountered major transmission issues just north of Brattleboro. I limped up to the Putney exit and found Rod’s just off the exit ramp. I was very lucky to happen upon their shop. Not only did they have the expertise to get a complicated job done, they got me back on the road within 4 hours. Highly recommended! Thank you to Greg and your team.
Reply from the business:
Feb 23, 2024Thank you for your glowing review, Rick! We are so happy that we were able to assist you with your transmission issues and get you back on the road quickly. We take pride in our expertise and efficient service, and we are glad to hear that you had a positive experience with our team. We truly appreciate your kind recommendation and hope to continue providing top-notch service to all our customers. Thank you for choosing Rod's Towing & Repair in Putney, and safe travels!
Update: So after communication with the service technician, he agreed to refund the price of the light bulb. Today I went in to get the refund and upon showing them the damaged bulb...it became a very unpleasant issue from that point on. In December I took our Honda there to get our winter studs installed. I asked them to also replace a headlight. The very next day that same headlight went out again. I took it to a different garage and had to pay $75 to get it fixed! As it turns out the mechanic at Rod's did not know that you were not supposed to touch the bulb!!!! The bulb was FRIED! Their response to me was that they would reimburse us for the bulb only! 😞
Reply from the business:
Jan 23, 2024Joanne, we would like to address the concerns you have raised. Firstly, we want to clarify that we did not charge for the installation of bulbs. Therefore, the only charge you incurred was for the bulb itself. However, we have taken the initiative to reimburse you for the cost of the light bulb. We understand that this situation may have caused some inconvenience, and we would like to offer our assistance in resolving any further issues you may have. We hope you’ll give us a chance in the future to provide you with the quality service we’ve always been known for in our community.
I paid $1,100 for a new oil pressure rocker switch and transmission in line leak repair. 70 days later I’m having to get both things done again. Very nice people but unfortunately my experience was that they did not fix my cars actual problem and I’m having to pay someone else to do the work again. Plus, the parts they used do not look new.
Reply from the business:
Jan 23, 2024Robert we were sorry to hear this had happened. As Lyndsey had explained the parts all came from the Honda dealership and would still be under warranty. The distance between us makes things a bit tricky, but we are here if you need any assistance in dealing with the warranty. We wish you the best...
10/10
Reply from the business:
Dec 23, 2023Happy we could provide you with fast and friendly service, Cahill! We are so happy to hear about the excellent experience you had and the quality service you received. We appreciate your feedback and look forward to helping you again anytime you need us at Rod's Towing & Repair!
Our daughter’s car broke down on 91 last Sunday. Rod’s gave her a ride to Brattleboro, and took the car to their shop in Putney. They were very kind and did a great set of repairs for a good price. We are grateful and highly recommend their friendly, professional and expert service.
Reply from the business:
Dec 23, 2023Thank you for taking the time to leave us a wonderful review, Jason! Our team is dedicated to delivering exceptional service at competitive prices, and we are thrilled to hear that we have met your expectations. We're glad we could ensure the safety of your daughter and promptly repair the vehicle. Please do not hesitate to reach out to us anytime. Thank you again for choosing Rod's Towing & Repair.