The tow truck driver lost my one and only car key...he subsequently found the key when he went back to look for it where he picked the vehicle up. He then neglected to bring me my key until the following morning, (despite me stressing I needed the key immediately, as it tends to be a crucial component to starting one's vehicle), with no heads up that I was going to get blown off all night long. In doing so, he essentially left me stranded from home, all night long...big shout out to Bob the tow truck guy, thanks Bob. The following morning, I spoke with an extremely apologetic employee at Steve's other business, Cliff's Auto Body, who took my information and passed it on to Steve. Even though I asked that Steve call me back, I never heard from him. Apparently, lack of communication and/or flat-out blowing people off is par for the course with Gauthier Auto. One star, and two thumbs down.