Alex was great! She was attentive, and made sure that the 4 tire/alignment that we had done happened in a timely manner. Thank you for everything! Can't recommend Town Fair Tire and Alex enough!

Was attracted by high score of google review. After visiting them for a few times, They replaced my good tire with a bald one and told me that I need a set of new tires. SHAME! Then I looked through the reviews very carefully. It is obvious that there are hundreds of paid or fake reviews here. Who remembers the name of their technicians? I sure don't, but more than half in the reviews does apparently. Seen it is part of the KPI that each of their employees contribute something to the Google review. Any one who goes here please pay attention to such things. Dishonest business deserve nothing but bankruptcy. Upper valley does not tolerate dishonesty, it is a BIG shame to our society.

Slid off the road halfway through a 6 hour drive to Montreal. These guys made our 4 hour break in West Lebanon the best it could’ve been. This was by far the best service I’ve ever received at any type of establishment, and at all places, it was a Town Fair Tire. Micah did an excellent job helping get the car fixed up, and was extremely knowledgeable about tires. Shane was absolutely hilarious and very clearly knew how to manage a stressful environment such as a repair shop, where people often come upset. For the type of place that it was, it was so refreshing to look around and see that everyone had a smile on their face. At one point, Shane came out on a unicycle! This Town Fair Tire is a remarkably special place. Keep it up boys!

Great service. Shane was more than helpful. They didn’t have the tires I wanted in stock so he gave me the next priced for the price of the ones they didn’t have. Staff were pleasant. I was in and out in an hour and a half.

This location far exceeds all the surrounding Town Fair Tire locations. Their customer service, knowledge and professionalism is in no comparison to the other stores. We specifically drove 2 hours to this location when our local Rutland VT store is 1 mile away. We will gladly drive the 2 hour round trip to get the treatment and service Zack provided. The other shops better start paying attention and taking notes!

Zack, who works at the Town Fair Tire location in West Lebanon, New Hampshire, deserves the five stars and more. The attention to customer service is outstanding. I highly recommend you move all your tire needs to his store. You will not be disappointed.

This place is awful. They held onto our car for from 7:30 AM - 8 PM for a simple tire switch. We tried to call for updates or information on where the car was at in terms of progress but the people manning the phones gave us no information and were incredibly unhelpful. My poor husband scheduled a taxi to be taken to Town Fair to try and get the car for work tomorrow morning and pick up dinner afterwards. He got there around 5 only to then be told he was going to have to wait until 8, which would've be nice to know when we tried calling for this before. So he was stuck there for 3 hours all because this place can't communicate, can't handle their customers making appointments, and they clearly don't value their customers or their customers' time. Looking at other reviews, it seems like this place can only provide decent service to people driving through the area in emergency situations. Maybe that's why they suck otherwise because they're prioritizing these kind of customers, which is foolish and inconsiderate. But for those who are looking for tire switches, I've seen a lot of similar experiences to ours. We will certainly never be bringing our business here again and I highly recommend no one else should. In these times, everyone has little money and little time and Town Fair wants to squander every bit of it you have left so they can fill their grubby, greedy pockets. Let this review serve as a warning to anyone who thinks twice about wasting their money and sanity with this joke of a business.

Nice guys up front that are working hard. Otherwise I have only had poor experiences with the work. Poor quality work and long waits. I had winter tires changed over last week. They were not properly balanced, actually it turns out not balanced at all!! (they charged me for a balancing!). I couldn't get a hold of anyone via phone so had to go back. Despite the issue being their fault, they would do a quick balance and I had to get an appointment for the following day. I came for my appointment just to wait 80 minutes for more poor quality work. The tech confirmed that the tires were not balance and I was assured this was fixed. I just drove home and the car no longer feels like it is going to shake every screw loose at highway speeds, but it is still shaky. Better, but common!! Consistent poor experience. When I had my tires switched over last year, they replaced my lug nuts with someones damaged lugnuts!!. Not going back!! gonna pay more and not waste my time and money at this place. !!

The price seemed Fair. The service was poor. I arrived on time for my appointment. An hour later my car went into the bay. One and a half hours later the work was partially completed. The tire pressure was not correct on all of the tires and the warning light came on for the pressure being incorrect. The next day I went back to have the pressure topped off and the computer reset so that it learned to provide the pressure warning correctly. That was when I learned that the pressure must not have been correct the day before. In summary, if you value your time more highly than saving money, go somewhere else! I'm pretty patient, actually, I just thought other potential customers should know. Several days later, I realized the spare wasn't put back in place properly! It should not be sticking out like this. See photo.

Tonight while driving to West Leb I unexpectedly got a flat while exiting the off ramp. I pulled into Town Fair Tire helpless with a run flat kit, no spare, and a giant bolt clearly visible on my driver side rear tire. When they could’ve just closed shop and turned me away (systems were down for the evening, so sales were no longer possible) Zack and Isaiah went out of their way inspect and evaluate my options. While it was a Friday and they could’ve just as easily turned me away - they took it upon themselves to pull in and repaired the tire for me at no cost! I cannot recommend this place enough, true customer service is hard to come by and this gesture has earned a longtime loyal customer out of me! Thank you again Zack!