We had such a great experience working with them to get our car fixed. They were very informative and knowledgeable about the process and kept us updated throughout the whole thing. Customer service was amazing. There was a slight delay because of a part not arriving on time but they reached out to us and explained what was going on and it still finished within a pretty decent amount of time. One issue we did have, and it wasn't because of anything they did wrong, was during some windy weather a branch must have landed on the car and dented the roof. As soon as we noticed and inform them, they realized what happened and took the car back and fixed it with no problem. My husband is typically very picky about these things and his car, so the fact that he is very pleased with the outcome makes it an even greater feat! The repairs that were done to the car because of the original accident looked great and like new. We would definitely go back to them if we needed accident repair again!