I went to Queen City Auto Body for rust repair on our Dodge Grand Caravan. Gary, the owner, inspected the rusty areas and quoted $650 for the work. When I asked if they honor a military discount, he said, "Honey, it's already discounted at that price." So disrespectful. We ended up bringing the van back to have the work done there. They put black tectured tape on the qtr. panels but apparently didn't put any type of sealant underneath. Within a few weeks, the rust was leaking right through the tape. It looked terrible. I got the receipt out to get the number to call them about it, and right on the receipt it was stamped, "Rust work not guaranteed." I paid $650 for black textured tape! Do not trust them for rust repair. 👎
Reply from the business:
Apr 25, 2024Hi Penelope, thank you for sharing your experience with us. We apologize if there was any confusion or if you felt disrespected during your interactions with our team. We strive for exceptional customer service and regret falling short. Regarding your concerns, we do not double discount and do not use tape in our rust repairs. While we don’t guarantee rust work, if you're unsatisfied with any part of the State Inspection Special, please bring your vehicle back in. We would appreciate the opportunity to explain the work that was done and reassess anything as needed.