Knox Autobody, Inc.
Auto body shop in Union, New Hampshire
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Reply from the business:
Jan 23, 2024We're happy to see that you had a 5-Star experience. Thanks for sharing.
Awesome work.
Great place awesome job good people
Brought my 04 hummer there to get an issue diagnostic after I got the vehicle back, it had more issues, and the problem still wasn't fixed. Also, they left grease all over my - and didn't put my lower unit in correctly. Also ordered me a part and didn't tell me the price of it before after they put it in. Then just sent me the bill super unprofessional environment. When I brought up how they left my vehicle. They made excuses about it. I'm sorry but if I ever left the customer's vehicle full of grease and their dashed smashed together the person would have been fired in the spot. Don't come here if you want competent techs working on your vehicles... They also upcharge parts. Which is why they order OEM all the time without asking you. Because they make the most profit off o e m parta.
Reply from the business:
Nov 23, 2023Joshua, again, we sincerely apologize for the issues experienced. Our offer for the vehicle still stands, we would love for you to come in so we can remedy this situation. When training new technicians there is always room for improvement so thank you for your suggestions. To cover our overhead, and the costs of simply keeping our business open, we charge the list price, a standard practice in this business. We do not make more on OEM, quite the opposite. Thank you for taking the time to express your concerns a business only grows from both the positive and the negative.
Reply from the business:
Aug 23, 2023Thank you for the 5-star review. We always take pride in knowing our customers are happy with their experience.
I'm sure they do good work and also kind. They were very nice on the phone. But they expensive. I called about a windshield and the quote was 850$. For a windshield. Holy cow that's a lot. Went to Hands on auto glass. Got my windshield for 240$. What a difference huh. Call around first. Sorry guys fix your prices.
Reply from the business:
Aug 23, 2023Hi Ms. Antone, Sorry you were disappointed in the quote offered for an OEM windshield. We strive to keep our pricing fair and our labor rates as reasonable as we can; all while running a business. Feedback is always welcome and appreciated. If you have any other questions or concerns feel free to reach out to us personally, we always love meeting our prospective customers.
They were excellent in handling the issue I had with my vehicle. I was 700 miles from home and not sure how I could get home by Saturday the 15th of July. They took my vehicle in on Wednesday and had it finished Thursday morning. I can't express enough how greatfull I'm am for them taking care of me. I would recommend them to anyone looking to have their vehicle looked at.
Reply from the business:
Aug 23, 2023Thank you so much for the 5-star review. We are glad to have been able to help you make it home, despite the hiccup in your journey. We strive to offer quality service and help those in our community in any way we can.
Knox Autobody does great work (mechanical and body) for a reasonable price. The only shop I bring my vehicles to is Knox's!