Dropped off our Kia Sedona to have an issue fixed where the van would randomly turn off. The shop replaced the alternator, but had to rip out a fuse for it work. So now the electronic locks and radio doesn’t work. We were not informed of this upon picking up the van. We were charged a little over $1000 for the alternator. When we went to pick up the van, an employee drove it into a large truck and side swiped the back door and panel above the wheel well. This was witnessed by me, my husband, and other employees. We were told it would go through their insurance, however when I called the owner I got a different response. The owner said he will not file an insurance claim through his business told me the employee is responsible to pay us out of pocket. He also told me he was there when it happened and that he took photos of the van and it’s “less than $500 of damage.” I was there when the incident occurred and he was not. He has not seen the van nor did he take photos. After telling him this about five times he reluctantly admitted his lie that he didn’t take any photos of the damage. When I brought up the fact the radio and electronic locks also don’t work, he told me that he had told my husband this and that it would cost more to have those things fixed. My husband was never made aware of this, and when he called the company and talked to an employee; they apologized and said to bring it in to have it fixed for free. Now the owner is telling us he won’t fix it unless we pay. The locks and radio worked fine when we dropped it off. This shop is unprofessional and I would 100% recommend going anywhere else. We are now being told they will take the van to have it fixed. Considering the OWNER lied to us about ever seeing the damages, we will be getting a quote from an uninvolved third party and either having them pay us for the damages or taking them to small claims. What a mess.

Terrible customer service, called multiple times (at least 4 or more times) Friday to pay my tow fee and got the complete run around the entire day and have not one of my calls returned. Tried calling today(Saturday) to verify I could come in and pay only to be answered by a rude man saying "too bad we're closed 'til Monday at 8am" but......... Here their hours are posted open from 8-12 on Saturdays.....? Sounds like a real SHADY way to get extra pay for having to store my vehicle for the entire weekend which I spent the ENTIRE day yesterday trying to pay and avoid. Very disappointed and unsatisfied with their way servingof handling my needs as a client/customer.

Kylee was a treat on the phone!

I didn't know much about these folks, but they turned out to be good people who treated me fairly and did a great job towing for me.

Great people