I bought a 2009 subaru forester from these guys. A year goes by and I go to get it inspected and come to find out it's a rusted piece of junk. 9 thousand dollars for a car with rotten tires wells, rotten rockers, bad sway bars and quick struts, and needing a full exhaust. So much for a car that will last.

Honest and trustworthy folks to do business with.

The best!

All in all, this was the worst car experience I have ever had. I asked them to replace my shocks and struts. They used the wrong springs for my Jetta. The car was literally 5 inches taller in the front. My husband jokingly called my car the ‘mini SUV’ when he saw it, because it looked so awful. There was a large gap between tire and wheel well. My car felt completely different, clunky and stiff. They charged me $1,091 to ‘fix’ my car. I brought my car back, and spoke with the mechanic. I showed him the issues and told him he did something wrong, and I was guessing he used the wrong parts. He said the parts were ‘new’ and it would ‘settle’. Wait, what?! Seriously, he must have thought that because I’m a woman, I know nothing about cars. I brought my car to the Volkswagen dealership, and asked them to look at it, since Cheshire had screwed it up so badly. Dealership told me that Cheshire used the wrong spring. Dale at Cheshire had ordered the springs from dealership, but he didn’t realize my vehicle was the Sport model (Jetta SE). I told Dale that I had lost confidence in them, and was bringing my car to the dealership to fix their mistakes; because they made so many mistakes along the way and I was worried they would still not fix it correctly. Also, when I initially left my car for repairs, they didn’t fix anything. They had called my old cell, and never reached me. I had provided them new number. I asked if my car was safe to drive. Was told it was fine. It was not. I had to have my car towed because a large piece of spring snapped off. Another serious issue: They used the wrong oil in my Turbo engine. Calls for full synthetic. I had to have oil drained, and flushed, to avoid damage to engine. Dale claimed that they used the right oil, and that this is how it comes up in their computer system. I think he is untrustworthy. The dealership replaced the springs with correct ones. I spent an additional $600 in labor. In total, I spent $1,691 on this repair. Oh, did I mention that The rear brakes that Cheshire replaced, one YEAR ago, are already worn? The VW dealer told me this. I brought this up with Dale. He claimed the dealership was lying. Then he asked me “what I want him to do.” I said I wanted him to stand behind his work, and he should replace them, because they had clearly done shoddy work, and I should not need to replace them. He said he “wasn’t working on my car” and “we’re done”. In Dale’s defense he did offer to redo the shocks/struts, after they messed everything up, but I would have been foolish to think they were even capable at that point. I told Dale that I was disappointed in him, and that I had brought my (old car) s Saab, to them for years, and they used to do good work. I also told him that I would be writing a review and sharing photos of their work. He said that was “threatening”. His response was inappropriate, to say the least. He then told me there would be “retaliation”. From a customer service standpoint, Dale, you are very shortsighted.