Granite State Truck Center
Auto body shop in Sugar Hill, New Hampshire
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Always great customer service and always quick to get the job done right the first time..Karin is also very friendly and very helpful.
Reply from the business:
Feb 23, 2024Thank you for your generous review! We pride ourselves on providing excellent customer service and efficient and effective work. It's always a pleasure to work with you, and we appreciate your kind words about Karin.
Fast friendly service. Stayed past closing time to get me back up and going again for morning. Would recommend to anyone that asks
Reply from the business:
Feb 23, 2024Thank you for your positive feedback, Ryan! We are always happy to go the extra mile for our customers, even if it means staying past closing time. Glad we could get you on the road again. It was a pleasure serving you and we appreciate your recommendation.
Top notch establishment. Service department one of the best around and towing service respond quickly.
Reply from the business:
Feb 23, 2024Thank you for choosing Granite State Truck Center and for taking the time to leave us a 5-star rating. We are delighted to know you had a top-notch experience with our towing service. Your satisfaction is our top priority!
Reply from the business:
May 9, 2024Hi Bobby! Why only a 2 star review is there something we can do to improve? We don’t see your name in our customer database.
On the road in our RV and discovered we were leaking. A quick Google search led us to Granite. Pulled in about 4:30 to see if they could diagnose the problem and advise us. They did and within the hour had us fixed and on our way. Fortunately it was an easy problem of a broken hose clamp, but with the quick attention and willingness to stay a little late they put a couple of retirees and new RV' ers at ease. Steve was fantastic and Karin most understanding. Would highly recommend this place.
Reply from the business:
Oct 23, 2023We love hearing this Andrew! And glad we could help! We will let Karen and Steve know as well! Thank you again!
Over the last 10 years of work in the area. I have dealt with all the local companies, especially all the local mechanics and deisel mechanics. I have to point out that granite state has always treated my employer like we mattered and knowing that we had to be on the road as much as possible and never sitting. They never put there need for money or business ahead of our needs, and there are others around that have refused to see us or even try to help cuz we didn't have an appointment. So granite state is BY FAR THE BEST truck shop in Vermont!!!
Reply from the business:
Aug 23, 2023Really appreciate it Joe and thank you for you continued business!
Bad experience and service. My vehicle sat there for months waiting for service, they didnt know how to fix it, then they didnt know how to source the parts for it, finally the owner called and yelled at me, said the vehicle was "in the way" as if he was doing me some sort of favor. I had to tow it back up to a shop with better management (Chevy dealer). They had my RV fixed within 2 weeks. Wasted 5 months here for no reason.. The staff and mechanics seemed nice here but I don't think management (the owner) allows them to progress.
Reply from the business:
Aug 23, 2023Thanks for the review Jamie! However lets state the facts here, we were the 2nd of 3 shops you brought your very old RV that shouldn’t have been on the road in the 1st place. You brought it to have the transmission removed and be brought to your transmission rebuilder, which we did! That guy refused to work on it for you. It’s stayed here while you tried to source a replacement transmission yourself for 5 months over the winter. After so many emails and phone calls with us and people you thought had one and didn’t we asked you to take it out of our yard, do to no progress being made, we extremely busy with work and space is limited, which yes was taken up valuable space here! You then tried to get AAA to tow it and they refused, so you were given a price to tow the RV to the local Chevrolet dealer. Which you agreed to and paid for. Even then it sat here for almost another month before the owner called and said it needs to leave. we are very happy for you that they were able to get it back on the road for you! Sorry we did not meet your expectations, but we feel the general public should know the facts of the story here and not just yours. Thanks
Always a pleasure doing business with them
Reply from the business:
Aug 23, 2023Thank you for you business Lori
Very Attentive & answered ALL MY Questions
Reply from the business:
Aug 23, 2023Thank you Suzanne
Reply from the business:
Aug 23, 2023Thank you Ashley