Although there was a long period of time before my repair could be scheduled, it was done very well. When I had a problem with it later (rear defroster not working on new hatch), they got me in to check it out quickly and at no charge.

Recently, I got into an accident and had my car serviced at the Crash Champions facility in Nashua, NH. It was repaired and I received it back a couple of weeks ago. The TPMS indicator light was on the whole time but thought nothing of it since the last time I bought tires it took a day or two to turn off. I even brought that fact up to the technician when I saw him. Why was I speaking with the technician you might ask? Because they forgot to reinstall my tire tie-down I had to be inconvenienced to leave work early and meet them before they closed a 5 pm. 200 miles and 14 days later my TPMS indicator is still on. I contacted Crash Champions in Nashua and explained that it would be very inconvenient for me to come back in as my insurance rental was already returned and wonder if they could do anything for me. There is nothing they can do they said. They are not open on weekends, they do not reimburse for rentals, or have courtesy vehicles to loan. So now I am inconvenienced again, stuck either losing a day's wages or renting a car which is also another process. Does this seem fair to anyone? Why do I have to pay for someone else's neglect?

Very professional and performed a great job

*****Stay away from Crash Champions***** With them cancelling multiple appointments and it taking two weeks to get my vehicle seen for an adjustment; after the adjustment was completed….. here i am two weeks later still waiting on a copy of the adjustment to take to the auto body shop! It’s been over a month since the accident and these incompetent people are holding up my ability to get my vehicle fixed! The disconnect between everyone there is absolutely astounding! Their motto is their trying to build the nations premier auto body repair experience- This has been the worst auto body experience of my life! Again-“Stay away from Crash Champions”

Nice customer service even when dealing with a stressed out individual

Accident 7.20.2023 repair est done 7.20.2023 repair appt 9.6.2023 8am arrived 7am when opened secretary told me I had no appt at all. And handed me clipboard with paperwork. Repair appointment in Dec 2023. I told her I already went thru this and filled out my paperwork and handed back the clipboard. (My insurance ALREADY posts everything under my wife's name... Not mine...I didn't know that). Secretary starts screaming at in front of other customers and hertz representative sitting there "why do customers do this? F--k you!" I told her " I already filled out that paperwork and today to come in for my repair date .. 8am" " We are not doing your car. You have no appointment at all. F--k you! Get out! F--k you! " I walked out bewildered... Called my insurance and told them what happened. Insurance said they would call to fix this. Inm sure they got an earful too.

Excellent job.well done

Stay away go anywhere but here!! I brought my car in for minor bumper work and they painted it the wrong color black and wouldn't fix it. I gave them every opportunity to do the right thing only to be strung along.

Do not bring your car here if you want it back in a reasonable amount of time. They are far too busy to give your car priority. Rather than focusing on a few cars at a time and getting them done, they have way too many cars and focus on none of them. They had my car for 8 weeks even though it was just a minor rear ending that required 40 man-hours of labor (per the invoice). Also, as other reviews have mentioned, communication was terrible. I had to call any time I wanted an update.