
YBA Muffler & Brake
Auto body shop in Spofford, New Hampshire
0
0 Reviews
Excellent Service Great Friendly People
I needed some major muffler and exhaust system work including 2 mufflers plus the catalytic converter & more as well. The work performed was awesome and completed in a very timely manner. Steve took the time to explain to me exactly why my Altima needed these items. I understood completely & was very appreciative of his patience with me! I asked a bunch of questions. Thank you all at YBA. You have certainly earned me as a customer for life for any future needs with my vehicles! Well done. J.C.G.
Reply from the business:
May 23, 2023Thank you for taking the time to write this review. Our goal is to educate customers why they need expensive auto repair, not just tell them, but show them. Glad to hear our team is explaining things to customer satisfaction. We are happy to answer any questions. Theresa
Last Friday I noticed a piece hanging from the bottom of my car. It seemed to come from the muffler, but had wires attached. Of course it was late in the day, but I called YBA and they had me come right in even though they were set to close for the weekend soon. They put the car on the lift and fixed it. The part needed to be clamped back in place, which they did for no cost to me and I was on my way. I was thrilled that they fixed it so quickly and didn’t even charge me. I’ve had other work done by them and that was just one more reason to return!
Reply from the business:
May 23, 2023We were happy to help you out. In this case it was no big problem, but you never know until you look at it. Thanks for the review, they mean a lot to business like ours. Glad it was nothing major.
YBA Muffler was extremely helpful in helping me diagnose my Mazda Miata that failed inspection for emissions. After putting the vehicle on a lift and showing me exactly went wrong - the original catalytic converter leaking from the front - we discussed my options of fixing it. They were able to overnight a new cat and have it installed just before I left on a 2 week trip. Truly exceptional customer service and I wouldn’t hesitate to recommend this shop to anyone nearby!
Reply from the business:
May 23, 2023Thanks for posting pictures and taking the time to do it before your trip. It was a pleasure working with you.
Best mechanics in the Keene area hands down. No corporate up-sell none sense, just honest people doing great work at a fair price. Been going here for over 5 years and I never have to worry about being taken advantage of. The most honest mechanics I’ve ever been to. Great staff !
Reply from the business:
May 23, 2023Ashley, thank you for taking the time to write this review. We strive to keep our prices fair and still make a good living for our staff and ourselves. If it ain't broke, don't fix it.