Sanborn's Auto Repair
Auto body shop in Sanbornton, New Hampshire
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Excellent work, friendly family-owned business, been taking my car here for years as did my father and sister too.
Reply from the business:
Dec 23, 2023Thank you so much for your kind review, Bonnie! We’re glad to have you as a satisfied customer. Our family-owned auto repair business is dedicated to providing great service and reliable repairs, and we are delighted to hear that our work lives up to your expectations. It means the world to us to be chosen by you—and your father and sister too—for services involving such an important part of your lives, our community’s cars. We appreciate your continued trust over the years and look forward to being of service to you in the future. Thank you for recommending us!
Great Work to have done for your car or truck. Reasonably priced.
Reply from the business:
Dec 23, 2023Thank you for your kind words about Sanborn's Auto Repair, Zachary! We are so pleased to hear that your experience with us was a positive one and appreciate you taking the time to share this review. We strive each day to offer competitively priced auto repair services along with excellent quality of workmanship. Glad to hear we delivered! We hope that everything remains in good running condition for you and welcome the opportunity to assist with any future service needs you may have. Thank you for choosing Sanborn's Auto Repair.
I have been going to Lucky, Ralph & the crew for years and always been treated with respect and courtesy. I definitely get my money's worth and then some. Highly recommend them.
Reply from the business:
Dec 23, 2023Thank you for the kind words, Michelle! We are pleased that you appreciate the level of service, respect and courtesy that we strive for here at Sanborn's Auto Repair. It is satisfying to us to know that our customers feel they get their money's worth and then some, and we hope to continue providing you with these levels of service in the years to come. We strive to be the best auto repair shop in Laconia by delivering quality services with friendly customer service. We look forward to continuing to serve you for many years to come. Thank you again for your review!
I have had our cars serviced at Sanborn's for a few years now; everything from inspections to major mechanical repairs. Always get service that's thorough and honest. Ralph, Scott and Ginny are perfectionists. Consistently reliable.
Reply from the business:
Nov 23, 2023Thank you so much for sharing your experience with Sanborn's Auto Repair John! We are so pleased to hear that you have consistently had a trustworthy and excellent service experience in the past. It is important to us to make sure each of our customers feel cared for, so Ralph, Scott, and Ginny will be thrilled to know their hard work doesn't go unnoticed. We appreciate your loyalty and kind words, thank you for taking the time to review us! We look forward to continuing to serve your auto repair needs.
Pete, my mechanic is an absolute genius
Reply from the business:
Oct 23, 2023Thank you for your kind words, Dionne! We at Sanborn's Auto Repair pride ourselves on having the best mechanics available. It makes us very proud to know that our mechanic has gone above and beyond in providing exceptional service. We're pleased to know that we were able to meet and exceed your expectations. Rest assured that if you have any future needs for auto repair services, our team is here for you! Thank you again for allowing us the opportunity to serve you and we look forward to our next encounter together.
I mean why go anywhere else, they are the BEST!! Thank you Sanborn’s for everything you do for my family and I’s vehicles!!
Reply from the business:
Oct 23, 2023Thank you for the kind words, Andrea! We really appreciate your loyalty and trust in our services here at Sanborn's Auto Repair. Our team works hard to provide reliable and quality care for your vehicle as if it were our own. We understand how important it is to keep your cars running safely and smoothly for your family, so thank you for allowing us to be a part of that. Please don’t hesitate to reach out if there is ever anything else we can do for you or your vehicles. Thank you again!
Wish I could sing the praises of this local establishment but unfortunately I can not! The older gentleman s son is extremely rude and condescending if he is confronted or questioned about substandard work. I believe his name is Scott but I could be mistaken. The level of contempt I received from this mechanic was palpable. In the end, after nearly destroying my vehicle, they fixed their gigantic mistake. However, their lack of understanding in regards to certain types of vehicles is very apparent. The only positives in this entire outfit were the very old gentleman and his wife. Without their willingness to intercede I would have had to take this shop to small claims court! The son has no business working with the public in any shape or form. Additionally, I was in a very specific bind when I had this work performed. Now I've reinvested in AAA just to be able to have my vehicles towed elsewhere. The price I paid for shoddy work was appalling but had the work been done correctly I wouldn't have complained. But the insult is getting ripped off and being told the work was done properly! After I showed them exactly how what they had done caused the situation they reneged It was a very specific procedure that they had failed to perform on a product prior to its installation. Had I not been able to clearly show their malfeasance I'm certain they wouldn't have fixed the issue. Scott had the audacity to tell me to do it myself if I "know" so much! I told him if he loaned me the lift I would gladly do it myself plus I'd want my money back....suddenly he shut up. After that I decided I'd never use this supposed local and honest garage again. I have an actual honest mechanic I go to about 25 minutes from my house but at least they shot it straight and accept culpability when their wrong. Scott should raise the labs or hang out with politicians because his mechanics leave too much to be desired!
Reply from the business:
Oct 23, 2023Thank you for taking the time to review your experience at Sanborn's Auto Repair, we sincerely apologize for the shortcomings in service you have experienced. Please call the shop directly so we may address this. 603-524-9798 We strive to ensure a good customer experience and it appears this was not achieved in your case. We will take this opportunity to go back and see how we can better approach our service, and how to provide our customers with an outstanding level of care. Our team is committed to ensuring that your next interaction with us is highly satisfactory, and that all employees operate with a high standard of customer care.
Reply from the business:
Sep 23, 2023Thank you so much for your five star review, Dakota! We appreciate you taking the time to share your experience with us! Our team here at Sanborn's Auto Repair always strives to make sure every customer has the best experience possible. We're thrilled that you were satisfied with the work and service we provided, and are glad to hear it had a positive impact on your overall experience. We look forward to serving your auto repair needs again in the future.
Honestly never been to a worse garage. Prepare to get stared by some creepy guy with a mustache while he gives you the bare minimum effort at helping or answering questions. Theeen there's a 50% chance he'll just refuse to help you because he'll say it's not worth his time, I've never seen a shop refuse so much work. Is the mechanic the owners son or something because he is TERRIBLE and I cannot figure out why he would be there and feel so comfortable being so so so rude without something like knowing dad won't fire him. Oh, he'll charge you over 300$ to change a tire but go literally anywhere else for anything else. (Also noticed after the fact that the tire they put on my truck is the wrong size, how stupid can you be) I honestly cannot believe this place, its gross and cramped and rediculous. If you call you WILL get hung up on just because that's how they end a phone call at that shop. There are so many better garages. For a rock bottom experience that will just make your life harder go to Sanborns.
Reply from the business:
Sep 23, 2023Hello, we are sorry to hear about your experience. We strive to provide the best auto repair services in Laconia. We hope you will consider dropping by so we can make it right.
So appreciative of the prompt service to repair my husband’s truck when it got towed there. I also enjoy seeing the 3 Lab brothers 🐾. Highly recommend
Reply from the business:
Aug 23, 2023Thank you so much for your kind words and for choosing Sanborn's Auto Repair, Lynda! We’re glad we were able to provide you with prompt service when you needed it most. We also love having our pups around- they definitely add to the atmosphere here! We pride ourselves on our excellent customer service and hope to continue being your go-to shop whenever you need assistance with your vehicle. If there is anything more we can do to make your experience better, please don’t hesitate to let us know. Thank you again!