Nucar Collision Center Tilton
Auto body shop in Sanbornton, New Hampshire
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Worst Customer Service. Very confrontational and not helpful. Waited 4 weeks to get my truck in and then they ordered parts. Unorganized and not helpful. I will NEVER use this Collision Center again and I'm planning to contact Allstate because they recommended these people. Should have gone back to Irwin. A much better experience.
Reply from the business:
May 9, 2024Bob, we're truly sorry to hear about your disappointing experience. Providing exceptional customer service is our priority, and it's clear we fell short in your case. Your feedback is invaluable to us, and we'll use it to improve our services. We apologize for any inconvenience caused and understand your decision. If there's anything we can do to make things right, please don't hesitate to reach out to us at 603-286-2970. Thank you.
dropped the car off and got it back with a few issues that weren't there at all before it was brought in. the gas was completely emptied from it for some reason and the battery was dead. weird that we turn a car in to get fixed and leave with more problems that never existed in the beginning. fixed the bumper tho, just took 3 wks!
Reply from the business:
Apr 23, 2024Tay, we appreciate your honest feedback. We're sorry to hear that your experience didn't meet your expectations. Please contact our service management team at (603) 286-3141 to discuss your concerns further. We're here to address any issues you may have. Thank you.
To be totally honest it was a bad start but they were awesome and did an amazing job. Management was outstanding and dealt with all issues professionally and with speed. All in all they were great!
Reply from the business:
Apr 23, 2024Thank you for your honest feedback! We're delighted to hear that our team provide you with an amazing experience. We truly appreciate your recognition of our outstanding management and their professionalism in swiftly addressing any issues. We're committed to continuously improving and delivering great service, and we look forward to welcoming you back in the future for an even better experience.
BLUF - excellent results from a knowledgeable, professional and persoable team from bottom to top. Take your vehicle here.
Reply from the business:
Mar 23, 2024Bryan! We're deeply grateful for your review and thrilled to learn about your outstanding experience with our team! Your endorsement means the world to us, and we look forward to serving you again in the future! Safe travels!
Good people to work with. Lots of selections.Quick purchase and happy customer
Reply from the business:
Apr 23, 2024Tina! We're delighted to hear that you had a positive experience with us! Thank you for choosing our dealership and for taking the time to share your feedback. If you need anything else, feel free to reach out!
Spoke to Dale and he was able to get my car in before a trip. Lilly in customer service kept me informed all the way through the process. They did a great job!
Reply from the business:
Mar 23, 2024Timothy! Thank you so much for sharing your experience with us! We're thrilled to hear that Dale and Lilly provided you with excellent service! We're committed to keeping our customers informed and satisfied throughout the entire process. Safe travels, and we look forward to serving you again in the future!
Couldn't be happier. Excellent service, quick work. To top it all off they absolutely cleaned my embarrassingly dirty car inside and out after fixing my smashed up front bumper was a wonderful nice unexpected surprise. They also got me in quickly
Reply from the business:
Feb 23, 2024Paul! We're thrilled to hear about your experience! If you ever need assistance again, don't hesitate to reach out. Thank you again for sharing and safe travels!
Consistent quality my experience there It's worth it.. Great staff great employees that get the job done... The way you want it ..zooommm....
Reply from the business:
Jan 23, 2024Richard! Thank you for taking the time to share your positive experience with us! If there's anything more we can do for you, please don't hesitate to let us know. We look forward to serving you again in the future!
They were speedy & thorough
Reply from the business:
Jan 23, 2024Raymond! Thank you so much for your recommendation! Our team loves hearing feedback like this!
They fixed my car after a collision. They did a decent job with the body work but took a month to fix it and my lights wouldn't work and they forgot to plug my window back. So I had to bring it back again.
Reply from the business:
Nov 23, 2023Hello Christine, we sincerely apologize for the inconvenience you experienced with the repair of your car after the collision. Your feedback is crucial, and we deeply regret any oversight on our part. Rest assured, we take your concerns seriously and have taken immediate steps to address the issues you mentioned. We appreciate your patience and understanding in bringing these matters to our attention. Our team is committed to rectifying the situation and ensuring that your car is returned to you in perfect condition. If there's anything else we can do to make this right or if you have any further concerns, please don't hesitate to contact us directly at 603 286-3141. Thank you for your feedback and for giving us the opportunity to improve.