Very awesome service and very friendly

Picked up a nail leaving a Friday night concert leading to a Saturday morning flat as the family and I were about to head home. Despite only two technicians on hand and full bays, they took my van in as soon as I could get there, patched the tire, and had us on our way within an hour. Also took care of a young woman while we were there who similarly had an unexpected issue.

David and the crew were very helpful both times I had car problems. Both times they were quick to get my car back on the road running great. Had to update my review because once again they were able to work around my schedule finding me new tires for my work truck. They helped me out so much finding ones that were in my price range. They are highly recommended.

My husband brought my car here for me. They passed everything except 2 little chips in my windshield. We took it same day too 2 other places and they said that if everything else had passed on it they would have let the chips go. Well got it fixed today and they still wouldn't put a sticker on my car . Not happy. I should have waited for the other garage to have availability. Now have to get it inspected somewhere else. Over the years I've heard good and not good things about this place but not good would be my opinion as of right now.

I had an awesome experience with Monro and they put brake lights and signal lights in my car,only charging me for the bulbs and waiving the labor fee. Thank you. It was excellent service.

Honest and Dave is a sweetheart I will never go anywhere else been with him for 3yrs ! He's my go to guy!!

Staff at first may seem grumpy. But well knowledged. They will go the distance to help. I forgot to tighten my lugs one day. I wemt in and expressed my concern. The service person herd what I forgot to do and before I knew it he was asking me where is your vehicle? I stated where amd he went rite over and tightened the lugs as well as checking the others. No fee. So I gave them enough money to get the workers on a ice coffee or whatever they choose to. It was nice to see someone who just jumped in to make my mistake safe.

Go elsware where they take ownership and reward loyal customers.

I've been using Monro Muffler in Franklin for a couple of years now. Good work and fair prices. I specifically trust Johnny to keep me and my family safe when we drive! Update June 2021: Returned recently and Nathan was super helpful. Very efficient with great customer service! Update August 2023: I still go to Monro every year for my inspection and car maintenance. The people have changed over the years but David and his crew are great! Very trustworthy!