We waited for a tow, confirmed with the shop they were on their way, they never showed up and when we tried to call they hung up on us. Horrible customer service

This company is a joke. They contract with roadside assistance companies to do roadside assistance. As you can see from some other complaints, they don’t actually perform those services consistently. They give ETA information, change the ETA over and over, and eventually never arrive. They constantly changed my ETA to tow my car to a repair shop, then stopped giving an ETA, and then never showed. To make matters worse, they informed my roadside assistance company that they had actually performed the services and closed the roadside assistance ticket, which caused about a two hour delay in the new request. The roadside assistance company I use said they were going to file a complaint against the tow company. To whom, I don’t know. These services aren’t regulated much at all. It’s really about using a tow company run by people with integrity and honor. My roadside assistance request started around 8:15AM and was finally completed by a competent towing service around 5PM. The new company arrived 15 minutes after the new request and communicated with me the entire time. They performed their work quickly all the while doing it on a cold, rainy night. That’s a company with people who have integrity and honor.

BEWARE WAITED 10 hours and still No show Tow My warranty company was setup tow with Prospect Auto Body ETA was 60-90 minutes. Called warrantee company 7 times. They gave me the ETA each time. The last was era of 6 minutes. It has now been another hour still no show. I am cold, hungry and gotta pee. Walking home-5+ miles! I wish I could give them a number below 1!!!!