
Husson Motors Auto Repair
Auto body shop in Salem, New Hampshire
0
0 Reviews
I've been going to Husson Motors Auto Repair for several years now. This place treats me honestly better than my family. Between Jeremy and his mastermind knowledge... And Jeff who knows how to solve anything. These guys are the best and most honest mechanics I've ever met. Their prices and quality are unmatched. Ill never go anywhere else.
Reply from the business:
Nov 24, 2023Thank you David!
Needed to take her in after I smack a curb quick professional service, changed the sensor for me and told me I was covered, so appreciative for the care they take for their customers especially those in tight situations trying to get back on their feet. Sale was also smooth with just as incredible customer service, did everything in their power to get me a car.
Reply from the business:
Feb 24, 2024Thank you Lise!
Now we are feeling the ugly duck, seen all these perfect reviews. OMG! After we bought a car from the sales store and was told that they have this amazing repair shop and there was any problems just bring the car to repair shop and “we fix it” some kind of 50/50 if major. I understand that sale of a used car is “as is” unless some indication of agreement. I would not have bring my car back there if was not that indication “my mistake”, just because was not in our way and some 30 minutes out., I would stuck with my regular shop. Until after just 2 months of the sale the engine seized, so of course I will bring the car there! Right? Now after another 2 months I received a word that I have to pay for tear down engine, so again I called them and was clearly told that they will not assist in anything else until we remove the “true” bad reviews of our experience with this business. You know when dealing with this kind of bad business the best thing is let go. I will pay the entire repair, I don’t need your assistance, as you need a good reputation and my money that I spent on you, but I’m leaving you with 1 extra awesome star review than before and deserve, so people be aware how great it was. * one more thing that I was almost forgetting! Was told by ??? They have this issue frequently with this coverage that says they have it, but it’s all hear say. Does not stand up on world of own people. Business is business. Good luck, Good bye and GOD bless you!
Reply from the business:
Feb 24, 2024We appreciate your feedback and are sorry to hear about the issues you've faced with your vehicle. Our goal is always to provide the best service possible, and we apologize for any inconvenience you have experienced. Regarding the repair costs, we understand your frustration. As a dealership we do offer extended warranties for additional coverage beyond the initial sale. We offer these to every customer who purchases a vehicle from us. As a customer it is your option to opt out of this important coverage. As you stated, our vehicles come with a standard 30 day/1,000 mile powertrain warranty. Although that warranty had expired we still did everything within our power to rectify the situation for you as we very much value our customers. We want to address the misconception that we would "pay" for the removal of your negative review. We believe in the importance of honest feedback from our customers, both positive and the occasional negative as it helps us improve our services. While we value all feedback, we do not offer financial incentives in exchange for removing reviews. We apologize for any misunderstanding or miscommunication regarding the repair process. If there is anything else we can do to assist you within the terms of your warranty or to address your concerns, please feel free to contact us directly.
Hussein is always very efficient. They took care of our niece's car quickly and efficiently
Reply from the business:
Jan 24, 2024Thank you for taking the time to leave a five-star review. We're grateful for your positive feedback and delighted to know your family had a satisfactory experience. If you ever need automotive assistance in the future, we'll be here to help. Your support means a lot to us!
They're super busy because everyone goes to them... I mean, just check the reviews! They're good guys.
Reply from the business:
Nov 24, 2023Thanks Harry Manback. : )
Reply from the business:
Nov 24, 2023Thank you Danielle!
I drove down to the area on a Friday from Northern Vermont for my friend's funeral. When I got to town, it was quite obvious that I was having an issue with my brakes. This was not only stressful because I had a 3 hour drive home on Saturday, but I am also currently 20 weeks pregnant and knew how difficult it can be to get a car in somewhere last minute, especially on a weekend. I drove around to other car shops and couldn't find one open (even ones that said they were open on Google). I finally found Husson Motors. They got my car up and on the lift in 20-30 minutes, and the brake work was completed in a couple of hours. They lifted a huge weight off of my shoulders, and I was able to safely drive home that afternoon. Thank you, guys!
Reply from the business:
Jan 24, 2024Danielle, we are so grateful for your five-star review. It was our pleasure to assist you with your brake issues, especially knowing the added stress of a long drive and your pregnancy. Your safety is our top priority and we're thrilled we could get you back on the road quickly. If you ever need assistance again, don't hesitate to reach out. Safe travels, and congratulations on your pregnancy!