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Key Collision of Portsmouth

Auto body shop in Rye, New Hampshire

4.5
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40 Reviews and Ratings
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Rafael De Sao Jose

Mar 24, 2024

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Ryan Grant

Mar 24, 2024

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Body work was fine but my roof light wire was cut for no reason not going back

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Lev Zlatin

Mar 24, 2024

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It took much longer then initials estimate, When I came to pickup the car, I found few issues. They are not telling you in advance that payment with credit card will have additional charge

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jennifer trenholm

Feb 24, 2024

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Judy Yovicich

Feb 24, 2024

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Sylvia Agustina

Feb 24, 2024

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jackie horgan

Feb 24, 2024

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Lance Purcell

Feb 24, 2024

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My car looks great, and I got it back much sooner than I expected. Great work!

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Alan Kremer

Feb 24, 2024

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DO NOT TAKE YOUR CAR HERE FOR ANY REASON AT ALL!!!!! Around the end of October, a buddy’s gf accidentally backed up into my 2022 Jeep Gladiator, clipping the tail light and scratching the back quarter panel. The tail light still worked properly and I ended up taping it back on for a quick fix until my buddy’s gf spoke to her insurance company. I drove the car for about a week until the scheduled time to take it into the recommended collision shop, which is this place. The insurance company handled everything, so when I brought the car into the shop, I walked into the office, gave them my key, and they said it would take about 1, 2 or MAYBE 3 weeks to fix, which was a little frustrating because I work all over the country for music festival’s, concerts, and live out of an RV trailer I pull with my Jeep. One week after dropping off the car, I get a call informing my that It was going to take a little longer than first stated because of the strike that was going on, which I had no idea about because I do not have a tv service and really don’t bother looking at the news. I told them I needed that car back because I need to be in Colorado before Thanksgiving for a job I had out there. They said they couldn’t give the car back because It was completely taken apart. I was extremely upset that I couldn’t get the car back and said they should have informed me about the strike, which had been going on for i believe about two months when I drop the car off. The receptionist said I should have known because it was in the news and they had a sign in the shop, which I did not see because I literally walked into the office gave them my key and left to get the rental car the insurance company had set up for me which was waiting outside. 12 WEEKS LATER, I finally get my car back. When I go to pick up the car, a woman walks out to my car with me and informs that the tail light on the opposite side that twas not damaged at all was not working properly. The indicator inside the car would flash very quickly as if a light bulb in the side the tail was one which it was not. I was upset but thought that maybe because It was sitting for so long that it would work it self out, which it did not. I drove the car 6 hours back to where I was staying at the time and the car did not drive the way it did before. Two days after picking up the car, pretty much all of the electronics in the car stopped working. I called the place and demanding to speak with a supervisor, which is when I was transferred to a man named Kyle. I was extremely upset because after 12 weeks of being in there shop for a small amount of damage the car was more screwed up than when I dropped it off. Kyle pretty much laughed at the situation and I ended up hanging up the phone on him. Now I will give them the benefit of Jeep being on strike and the parts taking so long to come in but they should have given my a verbal warning about the strike when I dropped off the car. I would have just kept the car for a while until a few months after the strike because I know how these things go but no, they did not. I was so upset with Jeep and the work that was done on my car I decided to take it to a ford dealership and trade it in for a car company with better service. I end3ed up taking a huge lose on a pretty much brand new car when I traded it in because when the dealership appraised they car they could tell about messed up the car was. DO NOT TAKE YOUR CAR HERE FOR ANY REASON AT ALL!!!!!

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Mark Mitchell

Feb 24, 2024

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They do good work but they seem to be slow to me , way to many delays

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