Sent car to them on a Tuesday. Was told they would check it by that Thursday. Following Tues they got around to it and then told me $10,000 to swap out engine. Got a phone call from owner after I said I would need to do something different as that was an absurd price. Sent the car to Crosstown in Littleton, NH. Swapped out engine for $2800. I don't appreciate being yelled at or taken for a fool. Olivarien stated I could not buy my own motor and have install it. Never will do business with them again. Oh, by the way, the diagnostic charge to use a borescope to look inside the head, which was pulling a spark plug and inserting the bore scope, $175.00. What a joke.
Reply from the business:
Feb 24, 2024We're sorry that you had a bad experience. As we informed you, we don't install customer purchased engines, because we cannot stand behind a warranty. We also cannot provide a quote over the phone, without researching available engines and putting together a firm, documented quote. The diagnostic fee consisted of much more than just a simple boroscope and spark plug removal. We performed a data scan, performed relative compression and in-cylinder pressure tranducer readings of cylinders 1 & 2. We identified a broken intake valve, and an engine that was low on oil. We recommended a tear down to determine the extent of the damage or install a used engine. We did NOT give you a quote of $10K, and we most certainly did NOT yell at you. We explained to you how we would proceed so that we can provide a warranty on our labor and parts. You did not agree, which is your prerogative.