
Oliverian Automotive
Auto body shop in Piermont, New Hampshire
0
0 Reviews
Shawn is a nephew to my late husband, and after he died I brought my truck to some one for a squeak, inspection, and oil change and tire change over. He could not find the squeak, he did the oil change inspection but no tire change over. My squeak got worse and then I got a squeak in my back end so I called Shawn and he and David H solved my problem. And what a problem well 3 ball joints, two springs, four brakes, and a lug nut replacement later and ta day, all fixed and NO SQUEAKS. can stop on a dime and I sit higher in my truck. Thank you very very much. Dave H you are amazing. And Shawn thank you for seeing me thru all this. This was not cheap but you did save me 42,000 dollars can't get better than that. God bless. Alisha and Jenn two very pleasant and very concerned about an old ladies issues with her truck. God Bless, you both. Fran Lufkin
Reply from the business:
Aug 24, 2023So very glad we could be of service.
We are extremely lucky to have this level of expert auto service in our local area. Sean and his crew are great auto techs. The customer service is top notch 👌
Reply from the business:
Aug 24, 2023Always happy to help you out!
My experience started off fine. Dropping of the vehicle was seamless. Picking it up was fine. I was told my oil light was on, which I knew. The oil light sensor wasnt "turned off" at the last oil change, the vehicle isn't actually due. I was also told there were 2 tires that were bald on the inside and needed to be changed, soon. I left the shop and made a stop in Woodsville. When leaving, my vehicle wouldn't shift in to reverse. I called my daughter who came and tried to assist, and also couldn't get the vehicle to shift in to reverse. Then I called Oliverian. This vehicle never had an issue shifting and it seemed quite a coincidence the day the brakes were replaced the vehicle didn't recognize the brake was being pressed in order to shift gears. The Oliverian mechanics response was, " oh, that vehicle had a lot of issues". And totally disregarded I was stuck and needed to be towed. Like, what? If it had "a lot of issues" shouldn't that have been communicated to me when I picked up the vehicle? Oliverian flat out told me they wouldn't assist with a tow or look at the vehicle unless I paid for another appointment. I had to call AAA and wait hours for a tow. Very poor customer service. Would not recommend Oliverian Auto.
Reply from the business:
Jun 24, 2023We are sorry that you feel you had a bad experience. We go above and beyond with our customers to provide quality service and repairs. If we are at fault in any of our repairs, we will always take care of it and ensure our customers are satisfied. In response to your inaccurate recollection of events, your vehicle was brought to us for what you thought was a wheel bearing issue. Upon inspection, it was determined that both front brakes needed repair. As for us "not communicating issues" to you when you picked up your vehicle, you received a phone call and an in-person update on the repairs needed. The following information was included on your repair order and your copy of the invoice. "Test drove vehicle and had loud grinding noise coming from front of vehicle. Lifted vehicle on hoist and found the right front inner brake pad to be down to metal causing the noise. Both front calipers compressed without issue and front brake pads, rotors, and hardware were replaced. Vehicle was test driven after and no longer has any grinding noise. Also note that both left side tires are bald on the inside edge, there is a crack in the windshield, the low oil light is on as well as the light bulb out indicator and convertible top issue." Our staff test drove the vehicle and did not experience any difficulties with the transmission. We do not provide towing service. As our shop foreman relayed to you via the telephone, IF the issues you were experiencing were related to the brake job (which they weren't), we would be more than willing to assist with the cost of the tow and any needed repairs. However, we wouldn't know this until we looked at the vehicle. We could not guarantee that there would not be additional charges, especially in this instance. As for the transmission issues, they WERE NOT related to any service we provided on the front brakes, a fact which you know was confirmed when you brought your vehicle to another local shop.
Would you drive an hour away from home to get your vehicle fixed or serviced? We were referred to the team at Oliverian Automotive when our vehicle sustained some sunroof-related issues that led to electrical failures and a litany of pretty flashing lights and codes. While some may visit a manufacturer-branded dealership for matters this serious, we're were assured by a trusted mechanic that Oliverian was the choice for complex electrical issues (newer vehicles, awesome-er problems). These guys came through. Everyone at Oliverian Automotive was courteous, informative and very helpful. They have a choice of payment options (including online), and you're able to review and accept or discuss services and repairs ahead of time, with the costs right up-front and transparent from the start. No hassle, nice people, and expertise that I'll drive an hour to the reaches of Pike, New Hampshire to use as our go-to. (Would have been SIX stars if they were located in Concord) 😁
Reply from the business:
Aug 24, 2023Thanks for your business and it is our pleasure to help you out!
Great small business, they send you the invoice before they do the work to prepare you for the cost. It’s always a fair price and they will go out of their way to recommend what maintenance you should be doing but aren’t pushy about it. Very knowledgeable and love supporting this business!
Reply from the business:
May 24, 2023Thank you. We are always happy to help you and your 2018 Toyota Tacoma out.
My four new tires were put on, balanced, oil changed and the car was checked for anything else it might need… all in one day! I did order tge tires two weeks beforehand. I love this place!!!
Reply from the business:
May 24, 2023Thank you for trusting us with your 2017 Kia Sportage
I recently brought my truck in to have Sean check on a tsb and possible reflash. He checked and told me that everything was current and I was good to go. Sean and his team are my go to for any electrical issues I have and I live over an hour away. Honest, fast and reliable service is exactly what Oliverian Automotive offers
Reply from the business:
May 24, 2023Thanks for trusting us with your 2015 GMC Sierra 1500. Always glad to be able to help!
This five-stars rating is long overdue. I had my car serviced twice at Oliverian in 2022 and both time my experience was super-duper. I have been looking for a car maintenance shop that is honest and through for a while last year until someone quietly told me of this place. As a car person, who obsess with how to make the car drive better overtime year after year, it was a piece of mind finding the right people with passion and love who don't guess the numbers..but go by the book and science. Back in September 2022, my car created a mystery squeaky noise after I had the other shop did replaced high performance struts - shocks - springs and anti-roll bars..Shaun inspected the undercarriage throughly and found the subframe bolt was loose, he told me he tightened it with a correct nm and degree (by the book). The problem was gone! The other time in November, I had all 4 brake pads replaced with Dave..we were wonder why my brake pads worn too quickly at that time, Dave told me that the caliper parts/brackets: the part that the female and male came together wasn't align causing uneven pressure as a result premature wear (something like that). After the works were done, we went for a test drive and cha-ching problems solved! Thank you!! Knowing the mechanics that have years of experience in the field and working on my car with passion, honesty..these are the reasons why I want to come back to Oliverian. Thanks the team and mechanic Shaun and Dave at Oliverian Auto!! Please keep up this very good work!!! :)
Reply from the business:
Jun 24, 2023Thanks so much! Happy to be of service.
Honest, caring and hardworking team. Went in for an oil change and an alignment check. While my car was on the lift they found some repairs for the future. They were upfront and honest from the get go about it. After my car was all set, a team member offered to go for a test drive with me to make sure I felt comfortable with the way my car handled before leaving the shop. That meant a lot. Thank you Oliverian.
Reply from the business:
May 24, 2023Erin, thank you for trusting us with your 2018 #Ford #Escape
Great team! Second time going back for repair and maintenance of our 2014 Toyota Land Cruiser. Always great communication and fair pricing.
Reply from the business:
May 24, 2023Thanks! We always strive to make sure the customer in informed and never surprised!!