Zaks Auto
Auto body shop in Pelham, New Hampshire
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I had snow tires installed and the all-seasons removed to hAve installed next spring. The service was performed very well, efficiently and quickly. No problems have been encountered since this service was performed. I highly recommend Zacks Auto!
Reply from the business:
Dec 23, 2023Thank for the review Arthur!
Reply from the business:
Feb 23, 2024Thank you for the 5-star rating Ryan!
They will set an appointment for you first thing in the morning, not tell you they did it as early as possible, then when you come in at 9 instead of 8 they’ll tell you they can’t do anything and to reschedule. Terrible communication. Did not ONCE ask me what time I wanted to come in. I said in the morning and they scheduled me for OPENING with no communication. Then want to blame ME for their own actions. Terrible customer service. Okay so how about the part where I stated I was never asked what time I wanted to come in at? And it was just automatically set to opening? When i said I’d come in Monday morning that doesn’t mean at opening. I understand I didn’t come in for 8. Because I was not told to come in for 8 when I made the appointment in person.
Reply from the business:
Dec 23, 2023Good afternoon, this is the General Manager here at Zaks Auto. I did not have a chance to speak when you were in earlier this morning. We apologize for the confusion about your scheduled appointment time and will take steps on our end, in conjunction with our automated text message appointment reminders, to ensure that this does not happen again. We appreciate your feedback and if you would like to discuss the matter further please feel free to give us a call.
Very professional. Did a nice job on my BMW. There was an issue with the charges; however, it was straightened out completely to my satisfaction.
Reply from the business:
Feb 23, 2024Appreciate the review and feedback. Happy we were able to get everything sorted out.
Zaks always delivers top notch service and support. My only issue is that I moved to central Mass and have to drive an hour to get there because I don't trust anyone else to work on my car.
Reply from the business:
Feb 23, 2024Thank you for the great review Tim!
Very professional and does the job right.
Reply from the business:
Feb 23, 2024Thank you for the review Billy!
Three cars serviced and inspected with expertise and care. Excellent!
Reply from the business:
Feb 23, 2024Thank you for the review Alice!
Detailed and done in timely matter
Reply from the business:
Feb 23, 2024Ray! Appreciate the review!
Great people
Reply from the business:
Feb 23, 2024Thank you for the 5-star review!
Reply from the business:
Feb 23, 2024Thank you for the 5-star rating Jake!