
Stratham Tire
Auto body shop in Newfields, New Hampshire
0
0 Reviews
Excellent service! I pulled into the shop, in the rain, with a flat tire. When I entered the establishment visibly distressed, the gentlemen behind the counter were professional and quick to assure me all would be well. Dylan, proceeded to retrieve his electronic air pump to inflate my tire that I had somehow just deflated while trying to INFLATE it, down the street. While filling the flat, he checked the rest of the tires where he found both of the front were unsafe, showing wire and at any moment ready to go. Dylan was respectful and patient while I was experiencing an anxious and emotional moment. He assisted me in next steps and I couldn’t be more grateful for the kindness that was shown. You have some solid humans working for this company. 🙌🏻
Reply from the business:
May 16, 2024Thank you Anna! We are so happy Dylan was able to help.
Exceptional service and integrity! I am relatively new to Newmarket and was delighted to discover Stratham Tire. I look forward to a long relationship with them as my trusted service technicians!
Reply from the business:
Apr 23, 2024Thank you for the great review Marcia! Welcome to the area!
The guys at Stratham Tire Newfields do great work at an honest price. I've come here on a number of occasions, most recently for a leaky tire, and they fixed the problem in short order for a very reasonable amount. I'd be happy to come back.
Reply from the business:
Feb 23, 2024Thank you, Scott!
This company did not have the proper tool to remove the hubs on my tires. They made me turn back to drive home to search for the tool which they claim apparently dealerships give a specific tool for hubcaps when purchasing a vehicle. I looked and looked everywhere in my garage, around my home, inside the vehicle but unfortunately NO such tool was found. Given they are a "tire" company, one would think they have the right tools to remove hubs. Well, they said they would able to remove them after I spent half day going through a fiasco so I drove all the way back to Stratham tire and spent HOURS waiting for them to just change tires but only to discover they kept my hubs because according to them I do not have any use for them anymore, they had to wreck them in order to get my original tires removed. Those hubs cost me extra due to special cool looking colors when I bought the vehicle at Toyota but Stratham kept them.
Reply from the business:
Feb 23, 2024Ms. Beaulieu, we do not have a record of you in our system. Perhaps you put the vehicle under a different name? Unfortunately, wheel locks are unique to each make and model of vehicle. There would be no way for us to have a wheel lock for every vehicle we service. If you didn't have a wheel lock there is no way we could've removed your tires, and we certainly wouldn't have kept them - it would cost us money to dispose of them. Are you certain you went to Stratham Tire? Please reach out to Ginny at (603) 679-2232 so that we can figure out what happened.
Had a great experience at this location. I bought new tires for my car since I do a lot of driving. James was very patient with helping me pick the right tire for my driving style. When I went in, I asked them if they did oil changes and if there was time, if they could do it for me. James said they will do their best to do the oil change. This was a very busy day and said I’d come back for the oil change. James and Dylan did the change anyways and it was so appreciated. From ordering and picking my new tires with the James to installation of my new tires with Dylan. These two gentleman went above and beyond to help me. I will definitely be coming back with my family’s cars in the future.
Reply from the business:
Nov 23, 2023Thank you for the kind words Mo! We appreciate your business.
One of the most knowledgeable shops in the area. My go to for anything. I recommend them 100%, and would not go any were else.
Reply from the business:
Oct 23, 2023Thank you so much! We appreciate your review, and your business!
Money-hungry crooks! To think we thought our loyalty over the years actually mean't something. Vehicle failed for a wobbly bumper and an oil leak at the cam seals. I replaced them, but at the re-inspection they accused me of never replacing the cam seals (which I DID REPLACE) to pass inspection. They then found an entirely new issue with the vehicle at the re-inspection. Even if it's not illegal to come up with a whole new reason for failure at the re-inspection (pretty sure it is), that's pretty rotten. After several years of taking multiple vehicles here for service and inspections, this most recent trip will be my last.
Reply from the business:
Oct 23, 2023I am sorry that you are unhappy with the service that you received. We are not "money hungry crooks." The fact that you have been coming to us for several years should attest to that. Unfortunately, no matter how loyal a customer is, we can't just pass a vehicle for state inspection. We must adhere to the state safety standards.
I don't feel that there guide lines for state inspection is great reporting a failure when it was ok .6 other shops said they were wrong in their reporting.
Reply from the business:
May 23, 2023Mr. Mcguirk, you brought in a rotor and asked us to tell you if it would pass inspection. The rotor was rusted which violates NH standards. We did not charge you anything to evaluate your rotor. If 6 other shops said it was ok then I hope you take your business to them in the future. Thanks for the unwarranted one star review.
Incredible service and an outstanding team I’m taking my truck here from now on
Reply from the business:
May 23, 2023Thank you for taking the time to leave us a great review Ernest! We appreciate your business!
Reply from the business:
May 23, 2023Hi Bonnie. You left us a 3 star review, but with no explanation. I see that when you visited us, your car did not pass inspection. New Hampshire inspection standards are set by the state. Not by Stratham Tire. Please reach out to Ginny Russell at (603) 679-2232 if you feel there is something our company could be doing better.