My recent encounter with Pattens Auto has been nothing short of a nightmare, and I feel compelled to share my experience as a cautionary tale for others. If you value your vehicle and your sanity, steer clear of Pattens Auto at all costs. After my car was towed by Pattens, I paid a significant amount of money to retrieve it from impound. Upon driving and inspecting my vehicle, I discovered damage that was undoubtedly caused during the towing process. Despite providing clear evidence of the damage incurred while under their care, Pattens refused to take any responsibility. They callously brushed off my concerns and denied any wrongdoing, leaving me to deal with the consequences of their negligence. The lack of accountability and professionalism displayed by Pattens is deeply concerning. Not only did they damage my vehicle, but they also failed to acknowledge their mistake and provide any form of compensation or resolution. My experience with Pattens has been frustrating and disheartening. The financial burden pales in comparison to the emotional toll of dealing with a company that refuses to own up to its mistakes. In conclusion, I urge anyone in need of towing services to avoid Pattens auto at all costs. Their disregard for customer satisfaction and refusal to accept responsibility make them a liability rather than a solution. Choose a towing company that values integrity and accountability.