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Erik's Import Autoworks,LLC

Auto body shop in Nelson, New Hampshire

4.5
StarStarStarStarHalf Star
10 Reviews and Ratings
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Nancy Bishop

Apr 23, 2024

StarStarStarStarStar

I was referred to Erik's Import Autoworks by YBA Muffler and Brake after my 2012 Audi Q5 was leaking coolant. They scheduled my car to be looked at the same day that we called and quickly diagnosed the problem. They were transparent about the repair needed, the cost and how long it would take. April, who manages the front office, even called to find me a rental car which Toyota Volvo was able to provide on short notice. I was really impressed by Erik's mechanical expertise and April's superb customer service. If you love your imported car, you will love how you and your car are treated by Erik's Import Autoworks. Customer service of the highest quality.

Reply from the business:

Apr 23, 2024

Nancy, it was a pleasure working with you. Thank you so much for the kind words, (and the flowers!)

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kyle fisk

Apr 23, 2024

StarStarStarStarStar

April in the office and Eric and the guys in the shop always come through in a timely manner! Thanks again for all the help you have provided!! A+

Reply from the business:

Apr 23, 2024

Kyle, We appreciate being the shop you choose to take care of the Land Rover. Thank you for your patronage and being a most excellent client.

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Mark DesChenes

Mar 23, 2024

StarStarStarStarStar

Erik and his team are excellent! I have been taking my BMWs to him for many years and they always do a fabulous job. I am very happy with all the work they have done on my vehicles. I highly recommend Erik's Import Auto!

Reply from the business:

Mar 23, 2024

Mark it has been a pleasure to care for you and the cars over the last number of years. Thank you for the kind words. Happy Driving!

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irish rod

Mar 23, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

Gone down hill. The man that built that shop to what it was has lost something. Brought a car in for intermittent no start . Driving over 120 miles day before. Drove their shop, 3rd day diagnosis almost put car on fire melting primary due to bad connection , discovered by heat gun, [ multi meter test circuits] oh was like that, 5th day drive it see what happens now wire replaced, same, then oh a starter and alternator will fix or maybe been exposed heat from this caused by them 🥵 🔥. Call comes pick up 9th day ,fixed. Drive 30 min same thing. Called a real shop and 5mins said starter relay or EIS . OK flip relays it starts. Told them and stated ummm. That car doesn't have a starter relay we called mercedes. Problem returned and this time a real shop quite local aware of the poor diagnostic skills by techs ,checked eis and confirmed the culprit. All along the one and only issue. 9 days lost in shop. Two weekends work missed. Almost lost the car and wise guy States oh we needed more time. How unreasonable when actual shops can diagnose in reasonable time without actually causing problems. Specific car if familiar actually impossible start ever once wire is damaged never mind able drive to shop. At each start up the car stress tests itself. Amps and resistance to carry. Absolutely ridiculous. 8 days since last contact and still haven't made right nor admitted their short comings. Back to school get off the weed Sir !

Reply from the business:

Feb 23, 2024

Erik's Import Autoworks LLC takes customer concerns seriously. We work diligently to ensure our clients satisfaction with care and services provided. We respect our client's ability to use this forum to review services based on their experience and regret you do not feel yours was a positive one. You, myself, Erik and the technician met in person to come up with a satisfactory course of action and options were given. When you left, we were led to believe that the matter was concluded. If there is further productive communication to be had, we are available via email.

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Danny Kerr

Mar 23, 2024

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Erik's Imports is the gold standard for automobile service in the area. They are excellent at what they do, pleasant and easy to work with, and honest beyond reproach. My wife and I have taken each of our cars to Erik's Imports since we moved to the area and we feel so fortunate to have found Erik, April and the crew....they treat us like family, exactly what you hope for in a small community!

Reply from the business:

Mar 23, 2024

Danny and Julia, We appreciate the time you took to write such a heartfelt message. Each visit is always a pleasure. Warmly Erik, April and "crew"

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Anjalee Call

Feb 23, 2024

StarStarStarStarStar

This place by far has the best service around. Honest & trustworthy. Always prompt & they’ve always helped me out in dire situations. They will always have my business!

Reply from the business:

Feb 23, 2024

Anjalee, Thank you for choosing us to care for you and your Mercedes. It is always a pleasure to assist you!

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Sara Fitzcoyote

Feb 23, 2024

StarStarStarStarStar

I have only had the best experience using Erik on multiple vehicles from my old Subaru, to my Mini Cooper and now my Audi Q5. He is always willing to take the time to explain the why's and how of what needs to be done. Billing is fair and concise- with invoices always easy to read. It's always nice to support a family business and April always works hard to fit my car in despite crazy schedule.

Reply from the business:

Feb 23, 2024

Sara, Thank you for your kind words. It has been a pleasure to work with you over the last 10 years. May you have many happy miles to come with that fun Q5!

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Rachel Wallach

Oct 23, 2023

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Love these guys! They are so knowledgeable and always discuss my options so I can make a good decision about service and repairs for my 2009 Audi.

Reply from the business:

Feb 23, 2024

Apologies for the delayed response. It is always a pleasure Rachel. We look forward to hearing from you soon. Warmly, April

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Suzy Pieszala

Jul 23, 2023

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Phenomenal service! We had to make an emergency stop on our way home to Buffalo NY because we thought something had broken off our car. They checked it out for us for free and made sure the car was safe to drive. It gave us so much peace of mind since we still had almost 7 hours of driving time left. Thank you guys so, so much!

Reply from the business:

Jul 23, 2023

Suzy, Thank you for the thoughtful review. We were happy to take the time. Be well!

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Bryan Clarke

May 23, 2023

StarStarStarStarStar

Came here on a recommendation from a friend. Was beyond pleased with the results. Brought my (new to me) Porsche Boxster in to have a thorough "go over" and get a number of issues fixed. April was incredibly communicative, got back to me about answers to all my questions, and just made me feel very well cared for. The shop did great work and completed a number of projects (suspension, ball joints, etc) while getting my car back to me in a very timely manner. Can't ask for anything more from a shop, great communication, quality work done in a timely manner, and all for a fair price.

Reply from the business:

May 23, 2023

It was a pleasure working with you Bryan. We look forward to supporting you in your Porsche ownership in the future! Happy Driving!

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