I called Dana about a potential battery issue I was having with my Audi. He asked me to bring it by but would likely need to leave it to be diagnosed. Once I arrived, he and his service tech came right out to check it. Identified it was the battery! Had a battery! And installed! So quick and responsive! And friendly! I was out of there in less time that it takes to make and receive your order at Starbucks! Amazing how customer conscience they are!!