I spoke to Jim who was very very nice and super helpful. I thought injad submitted photos of my wrecked car on the online estimate tool but I hadn't... so Jim was so kind to call me and let me know, gave me his email for me tu submit my vehicles photos and get an estimate. The very next day, at 8am Jim called me after reviewing my vehicle's photos and gave me the damage estimate, over the phone, by email and electronically through their website! Thank you Jim, you have been super helpful. This online tool saved from having to pay for my car to be towed as the cables were cut by firefighters to avoid an explosion! Thank you Jim!