Cory and his team were absolutely fantastic! Always super accommodating, fast and efficient. I’ll be recommending the Concord VIP for all your vehicle needs.

Unreal guest service anytime I’ve ever gone there. Loyal to them for almost 20 years now, and the reason is that they always shoot straight with me. if you have questions, someone there always has an answer.

I went to VIPin Concord, NH on both Monday and Tuesday this week for inspections and routine maintenance. On both of my appointments, I was very well received and my cars were taken on time for their services. All work was done diligently and quickly and I was on my way. I will certainly be returning in the future.

Vip in concord has amazing customer service. They are so friendly and work with you on any issue. They greet you as soon as you walk in. Make you feel at home. There work is amazing and I've never had to complain ever.

I brought my car in to have my brakes replaced a few weeks ago and the people at VIP were so nice. They got me an appointment the next day and it was done in a timely manner and now my car can actually stop. They also gave me a choice about what I should have done rather than just doing whatever they wanted. Thank you VIP Concord

I take my car here for all my oil changes and most other services and purchase my tires from VIP as well- not only is the staff very friendly and helpful but the prices are really fair and more affordable than local competitors. I always feel like my vehicle is in great hands when I leave it here for service.

Needed a tire fixed that kept leaking air, I had been paying $2.00 every other day for a couple months it would go from 37 lbs to the next morning to 22 lbs etc.Went to Another place twice they changed the pin in the stem, Said that was the problem, Wrong! Kept leaking to 36 to 20 lbs. Took it back changed the stem and said that was the problem, Wrong, paying for air @ 2.00 to 2.50 adds up after months. Made an appointment @ Vip. Found an old patch that had a broken nail in it, fixed that, Was relieved, but it still leaked worse. Called brought it back that next weekend. The yound lady was able to find a small finishing nail in it. Well wasn't too optimistic, but it was finally finished loosing air. It has been 5 days and air is still in the tire. I am so happy Phew. The people their were very nice and treated us very good. I am going back to buy my tires as I do need new tires in the near future. I reccomend them to help find a problem and fix it. Much appreciated..

Great customer service, prices are affordable, Cory was a pleasure working with! Will defiantly be back for my next service.

Got me in when I needed my car looked at last minute. They are friendly, professional and it didn’t take all day. Highly recommend!

Update: As a result of posting this review, I was reached out to by higher management. While they didn't refund any of the work that they did, they did cover the cost of the work the dealership did. I consider this to be an acceptable response to the situation. Thank you, VIP. :) My star rating has been updated from 1 to 3 stars to account for this. *** These boys are great if you're getting simple maintenance done. See them for tire changes, basic fluids, battery, inspection, etc. I would not visit again to get my brakes worked on. What follows is a record of what occurred with my vehicle over the past TWO months due to woefully inadequate service. TL;DR: Came in for a tire change, got my brake system ruined and was given the runaround until I felt forced to go somewhere else. *** A technician noted during the replacement of a flat tire that my brake pads were low, and I should consider changing them. I took them up on the offer, and thought I would be all good to go. Two birds with one stone! My brakes felt fine, but I would love for them to be a bit tighter. On the drive back after my pads and rotors were replaced, I heard screeching from one of the replaced front brakes, and felt a chugging on the other. I now frequently had to manually raise my brake pedal in order for the vehicle to continue moving. I reported this to VIP and they saw me the next day. They did NOT offer warranty service for their work, citing that the cause of the sound and poor performance was a stuck caliper in the front driver brake (the chugging one -- the screeching was not addressed for some reason). By the end of my work day, the car was not repaired. The technicians reported that the new caliper absolutely wouldn't budge, but they couldn't tell why. They reported that brake fluid wasn't flowing to the caliper despite their vigorous attempts to bleed and reflow brake fluid. I show up at the shop with the naive hope that, perhaps in their closing minutes, I would get to drive my car home. Somehow, miraculously, they got the caliper to move! It was at this point I should have gotten suspicious, but I was simply relieved to drive a car home that day, as nearby rentals were long-closed. Sadly, the grinding and screeching failed to go away. In fact, it became worse -- the front brakes would now get hot and odious when driving, even if I rarely braked, and even if I manually lifted the brake pedal to neutral. I brought my car in the next day to address the problem, and they reported the brakes fixed a third time, citing some "shims that were bent out of place". To their credit, I only heard the screeching for a week after this repair, and they offered this service for free. The screeching and chugging continued shortly after driving my car home again, but at this point I had been through (and been charged!) enough. I drove on my busted brakes for a few weeks before I had enough reserved to see a new shop. I told him what I had been through, and he took my vehicle in for such much-needed TLC. The technician at the new place noticed a problem immediately -- there was a LOT of brake fluid in my system. In order to create the pressure necessary to move that original "stuck" caliper, my entire brake system had been completely drowned in brake fluid. My other brakes with the old calipers couldn't handle the excess pressure, which is why they would get so hot, and my master cylinder was *completely* destroyed. Bleeding the brakes revealed that there was now almost no pressure coming from the cylinder, meaning I couldn't drive my car (unless the technician at my new repair facility repeated the same dubious tactic that VIP had). Upon the new tech's recommendation, I had the master cylinder replaced at the dealership. I finally have my car back in my possession with functional brakes, and all it cost me was nearly ten times as much as I expected to pay for some new tires. I'm gutted. The gentlemen at VIP are nice, stand-up fellas. But I don't think I'll let them past my tires if I visit again. Thanks for reading my diatribe. Have a great day.