The customer service was great! I had an unfortunate encounter with a ditch when I had to pull my horse trailer off the side of the road. I was worried I wouldn't find anyone to take care of it's bent fender since it's not a car or truck. East Derry not only did a great job, they took care of it in record time. I was very happy to hear that they would even be willing to help with carriage maintenance, which I hope to return for soon.